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timcavey
timcavey
Helper ⭐️⭐️
Nov 26, 2019 12:29 PM UTC
Solved

Configuration for mobiles - what options do we have?

We can change how our forum homepage looks, adding, removing and changing the order of how features appear with ease. It’s great!

 

But 80% of traffic to one of our forums is from a mobile. Most of this traffic lands on a subforum homepage or on specific topics. We want to optimise the display of these areas for this device type, but I don’t seem to have many options to do this. 

  1. Are there options (or plans) for mobile-display-only settings?
  2. When changing features on the homepage, will this effect the view of sub-forum homepages?
  3. Discussion point: how best do you prime a forum for mobile use? For one thing, we need content that’s concise…. any other tips, get sharing!

 

    Yoeri
    YoeriAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Nov 28, 2019 2:56 PM UTC

    We are still working on homepage configuration options at this point. All homepage changes that you make will be applied to all devices and viewports. However, different (smaller) viewports will show widgets differently in an optimized design for that viewport :) We don’t offer separate options for specific devices or viewports. Could you tell us more about what you’d like to see for mobile-display-only settings? :)

    Changes made to the homepage configuration will not affect the views of sub-forum homepages. We are investigating configuration settings for sub-forum homepages (we call them category pages btw ;)) like the possibility to add quick-links and an easier way to feature topics on these pages

    Hope this helps

    Group Product Manager, Customer Communities
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    8 replies

    Yoeri
    YoeriAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Nov 28, 2019 2:56 PM UTC

    We are still working on homepage configuration options at this point. All homepage changes that you make will be applied to all devices and viewports. However, different (smaller) viewports will show widgets differently in an optimized design for that viewport :) We don’t offer separate options for specific devices or viewports. Could you tell us more about what you’d like to see for mobile-display-only settings? :)

    Changes made to the homepage configuration will not affect the views of sub-forum homepages. We are investigating configuration settings for sub-forum homepages (we call them category pages btw ;)) like the possibility to add quick-links and an easier way to feature topics on these pages

    Hope this helps

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    Group Product Manager, Customer Communities
    timcavey
    timcaveyAuthor
    Helper ⭐️⭐️
    Nov 28, 2019 6:43 PM UTC

    Thanks for the reply @Yoeri :)

     

    Mobile specific config settings would be useful in order to remove bulky features (that aren’t bulky on desktop) from the display, like featured_banner, featured_home, quick links, introduction bar, statistics bar. For a mobile, we’d want less features vs desktop.

     

    Hopefully somwething we’ll see at some point in the future!

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    learning, sharing and repeat
      Yoeri
      Yoeri
      Gainsight Employee ⭐️⭐️⭐️
      Dec 2, 2019 10:17 AM UTC

      Thanks for the insights!

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      Group Product Manager, Customer Communities
      Ditte
      Ditte
      Helper ⭐️⭐️
      Dec 2, 2019 3:58 PM UTC

      Personally I would like for side-widgets to show up at the top of the page, below quick links, and featured, and before the categories / recently active etc.

      That way we can ‘force’ users to visit those links prior to starting new topics.

      Again, a preference for more personalisation per community, rather than a cookie cutter display.

      Cheers,

      Ditte

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      Currently rocking the Sonos Communities
        Ian Ferguson
        Ian Ferguson
        Dec 19, 2024 1:38 PM UTC

        Sorry to resurrect such an old thread. Any updates on this? Thanks.

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        Community Platform Manager
        Yoeri
        Yoeri
        Gainsight Employee ⭐️⭐️⭐️
        Dec 20, 2024 2:13 PM UTC

        No worries Ian, all questions are welcome here ;) Any specific updates you are looking for? To answer the main question of this topic: there are no specific design/configuration options for mobile. Our platform is still fully responsive and all features apply across different viewports and devices. Screens and functionalities have been optimised for these different viewports by the Gainsight team. Are you looking for any specific mobile configuration options?

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        Group Product Manager, Customer Communities
        Ian Ferguson
        Ian Ferguson
        Dec 23, 2024 10:07 AM UTC

        ​@Yoeri We have some custom CSS which lead to quite a poor browsing experience for the mobile user. I’ve been able to adjust text sizes using something I found online (attached), thankfully.
         

        @media screen and (max-width: 600px) { h2.widget-title.widget__heading { font-size: 20px !important; } }

         

        @media screen and (max-width: 600px) { h3.widget-title.widget__heading { font-size: 20px !important; }

        }
         

        I was just wondering more broadly if there were any specific customisation in the pipeline, perhaps using the upcoming changes to Segmentation? 

        E.g X (widget) could be hidden/shown based on the Y (device) being used by the Z (user).

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        Community Platform Manager
        Yoeri
        Yoeri
        Gainsight Employee ⭐️⭐️⭐️
        Dec 24, 2024 1:59 PM UTC

        Happy to hear that you’ve found a solution. 

        I was just wondering more broadly if there were any specific customisation in the pipeline, perhaps using the upcoming changes to Segmentation? 

        Yes, we have plans to make improvements here, although it be on showing specific widgets/content to specific user roles. At the moment we don’t have plans to restrict this to viewport/devices yet.

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        Group Product Manager, Customer Communities
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