I am curious if a member of a private group can create a topic and an admin thenconverts that topic into a Knowledge base article via the control panel?
I’ve just tested this, and it appears to be somewhat possible. The member of a group who is not an admin can not create articles, only questions and conversations. The conversation can then be moved to the knowledge base, but it can not be converted into an article, if they are not an admin user.
This is possible. Group members can submit a conversation or question into a (private) group.
Admins can move this topic into the Knowledge base and promote it to an Article from the topic moderation page.
Thank you
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.