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Julia_M
Julia_M
Contributor ⭐️⭐️⭐️
May 26, 2021
Solved

Creating an article or conversation to be published to a private Group

  • May 26, 2021
  • 1 reply
  • 46 views

I’m creating an article to be posted in a private Group but the private Group doesn’t appear in the list of options for publishing in Control -- only the public Groups are listed. I noticed this is also the case when creating a conversation -- only the public Groups are listed. Is this by design or is something amiss? If this is by design, what is the thinking in not being able to publish to a private Group from Control?

    Best answer by Jeanie Lee

    Hi Julia, 

     

    You should be able to publish articles to a private group. If the group is not appear in your dropdown still, the best course of action would be to submit a support ticket, as this may be a bug. Please let me know if there has been any updates. 

    1 reply

    Jeanie Lee
    Jeanie LeeAnswer
    Helper ⭐️⭐️⭐️
    June 8, 2021

    Hi Julia, 

     

    You should be able to publish articles to a private group. If the group is not appear in your dropdown still, the best course of action would be to submit a support ticket, as this may be a bug. Please let me know if there has been any updates. 

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