I’m creating an article to be posted in a private Group but the private Group doesn’t appear in the list of options for publishing in Control -- only the public Groups are listed. I noticed this is also the case when creating a conversation -- only the public Groups are listed. Is this by design or is something amiss? If this is by design, what is the thinking in not being able to publish to a private Group from Control?
Solved
Creating an article or conversation to be published to a private Group
Best answer by Jeanie Lee
Hi Julia,
You should be able to publish articles to a private group. If the group is not appear in your dropdown still, the best course of action would be to submit a support ticket, as this may be a bug. Please let me know if there has been any updates.
Hi Julia,
You should be able to publish articles to a private group. If the group is not appear in your dropdown still, the best course of action would be to submit a support ticket, as this may be a bug. Please let me know if there has been any updates.
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.