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Custom pages and KB

  • 16 November 2023
  • 8 replies
  • 83 views

Hello everyone, I have 2 questions here.

We are in the process of implementing a new KB platform. 

I am trying to create a custom page that will direct the users to the new KB. I am trying to edit this page to make it look nice with a hero banner with no success.  The banner looks weird and doesn’t fit the screen. 

 

Also - I am wondering. Is it possible to custom a page with a link to our new KB, that will be presented every time when a user is using an old KB link? Something like:“We’ve moved! Check out our new KB here”?

 

Thank you! 

 

Idan

 

 

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Best answer by Alistair FIeld 21 November 2023, 10:52

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8 replies

Userlevel 4
Badge +1

Do you have a mock of what you want it to look like?

Userlevel 3
Badge +2

Hi @Idan 

If you use a HTML Widget instead of the Banner widget, yo cna set the image width to 100%.

Something along the lines of this:

<p style="text-align:center;"><img src="https://IMAGE-LOCATION-GOES-HERE.jpg" alt="Custom Page Banner" width="100%"></p>

 

Similarly for the KB Overview page you can strip it all back to basics and add a banner with a link.

 

Thank you guys! I will try the HTML solution. 

@Alistair FIeld - can you help with the second question as well? 

I am also looking to disable our old KB and can’t find how to do it. 

 

 

 

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

Userlevel 3
Badge +2

@olimarrio any chance you have some recommendations to remove the padding/margin that is making the strip at the top of the HTML widget?? 

 🙏🏻

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

 

 

@Idan The KB cannot be deactivated, but doing as i highlighted above (customising the KB Overview Page) you can redirect with a notice.

Userlevel 4
Badge +4

Hey @Idan 👋,

You can just add some custom CSS to the custom HTML widget to get rid of the top margin. For example:

.my-custom-html-widget {
margin-top: -35px;
}

 

Userlevel 3
Badge +2

just to clarify .. the div class of the widget used in the Custom CSS.

 

 

Thanks guys! It was very helpful. 
 

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