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Idan
Idan
Contributor ⭐️⭐️⭐️
Nov 16, 2023 12:41 PM UTC
Solved

Custom pages and KB

Hello everyone, I have 2 questions here.

We are in the process of implementing a new KB platform. 

I am trying to create a custom page that will direct the users to the new KB. I am trying to edit this page to make it look nice with a hero banner with no success.  The banner looks weird and doesn’t fit the screen. 

 

Also - I am wondering. Is it possible to custom a page with a link to our new KB, that will be presented every time when a user is using an old KB link? Something like:“We’ve moved! Check out our new KB here”?

 

Thank you! 

 

Idan

 

 

Alistair FIeld
Alistair FIeldAnswer
Expert ⭐️
Nov 21, 2023 9:52 AM UTC

@olimarrio any chance you have some recommendations to remove the padding/margin that is making the strip at the top of the HTML widget?? 

 🙏🏻

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

 

 

@Idan The KB cannot be deactivated, but doing as i highlighted above (customising the KB Overview Page) you can redirect with a notice.

The needs of the many, outweigh the needs of the few. 🖖
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8 replies

juan.delrio
juan.delrio
Helper ⭐️⭐️⭐️
Nov 16, 2023 2:39 PM UTC

Do you have a mock of what you want it to look like?

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Alistair FIeld
Alistair FIeld
Expert ⭐️
Nov 16, 2023 2:47 PM UTC

Hi @Idan 

If you use a HTML Widget instead of the Banner widget, yo cna set the image width to 100%.

Something along the lines of this:

<p style="text-align:center;"><img src="https://IMAGE-LOCATION-GOES-HERE.jpg" alt="Custom Page Banner" width="100%"></p>

 

Similarly for the KB Overview page you can strip it all back to basics and add a banner with a link.

 

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The needs of the many, outweigh the needs of the few. 🖖
    Idan
    IdanAuthor
    Contributor ⭐️⭐️⭐️
    Nov 20, 2023 9:42 AM UTC

    Thank you guys! I will try the HTML solution. 

    @Alistair FIeld - can you help with the second question as well? 

    I am also looking to disable our old KB and can’t find how to do it. 

     

     

     

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    Idan
    IdanAuthor
    Contributor ⭐️⭐️⭐️
    Nov 20, 2023 11:34 AM UTC

    Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

     

     

    Translate
    Alistair FIeld
    Alistair FIeldAnswer
    Expert ⭐️
    Nov 21, 2023 9:52 AM UTC

    @olimarrio any chance you have some recommendations to remove the padding/margin that is making the strip at the top of the HTML widget?? 

     🙏🏻

    Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

     

     

     

     

    @Idan The KB cannot be deactivated, but doing as i highlighted above (customising the KB Overview Page) you can redirect with a notice.

    Translate
    The needs of the many, outweigh the needs of the few. 🖖
    olimarrio
    Gainsight Employee ⭐️
    olimarrio
    Gainsight Employee ⭐️
    Nov 21, 2023 10:17 AM UTC

    Hey @Idan 👋,

    You can just add some custom CSS to the custom HTML widget to get rid of the top margin. For example:

    .my-custom-html-widget {
    margin-top: -35px;
    }

     

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      Alistair FIeld
      Alistair FIeld
      Expert ⭐️
      Nov 22, 2023 9:27 AM UTC

      just to clarify .. the div class of the widget used in the Custom CSS.

       

       

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      The needs of the many, outweigh the needs of the few. 🖖
      Idan
      IdanAuthor
      Contributor ⭐️⭐️⭐️
      Nov 22, 2023 2:58 PM UTC

      Thanks guys! It was very helpful. 
       

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