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Custom pages and KB

  • November 16, 2023
  • 8 replies
  • 95 views
Idan
  • Idan
  • Contributor ⭐️⭐️⭐️

Hello everyone, I have 2 questions here.

We are in the process of implementing a new KB platform. 

I am trying to create a custom page that will direct the users to the new KB. I am trying to edit this page to make it look nice with a hero banner with no success.  The banner looks weird and doesn’t fit the screen. 

 

Also - I am wondering. Is it possible to custom a page with a link to our new KB, that will be presented every time when a user is using an old KB link? Something like:“We’ve moved! Check out our new KB here”?

 

Thank you! 

 

Idan

 

 

Best answer by Alistair FIeld

@olimarrio any chance you have some recommendations to remove the padding/margin that is making the strip at the top of the HTML widget?? 

 🙏🏻

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

 

 

@Idan The KB cannot be deactivated, but doing as i highlighted above (customising the KB Overview Page) you can redirect with a notice.

8 replies

juan.delrio
Forum|alt.badge.img+2
  • juan.delrio
  • Helper ⭐️⭐️
  • November 16, 2023

Do you have a mock of what you want it to look like?

Alistair FIeld
Forum|alt.badge.img+4

Hi @Idan 

If you use a HTML Widget instead of the Banner widget, yo cna set the image width to 100%.

Something along the lines of this:

<p style="text-align:center;"><img src="https://IMAGE-LOCATION-GOES-HERE.jpg" alt="Custom Page Banner" width="100%"></p>

 

Similarly for the KB Overview page you can strip it all back to basics and add a banner with a link.

 

The needs of the many, outweigh the needs of the few. 🖖
revathimenon
judahs
Idan
  • Idan
  • Author
  • Contributor ⭐️⭐️⭐️
  • November 20, 2023

Thank you guys! I will try the HTML solution. 

@Alistair FIeld - can you help with the second question as well? 

I am also looking to disable our old KB and can’t find how to do it. 

 

 

 

Idan
  • Idan
  • Author
  • Contributor ⭐️⭐️⭐️
  • November 20, 2023

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

Alistair FIeld
Forum|alt.badge.img+4
  • Alistair FIeld
  • Expert ⭐️
  • Answer
  • November 21, 2023

@olimarrio any chance you have some recommendations to remove the padding/margin that is making the strip at the top of the HTML widget?? 

 🙏🏻

Also, I created an HTML widget. This white strip, as shown in the attached screen shot, needs to be removed. Can you assist here as well?

 

 

 

 

@Idan The KB cannot be deactivated, but doing as i highlighted above (customising the KB Overview Page) you can redirect with a notice.

The needs of the many, outweigh the needs of the few. 🖖
olimarrio
Forum|alt.badge.img+5
  • olimarrio
  • Gainsight Employee ⭐️
  • November 21, 2023

Hey @Idan 👋,

You can just add some custom CSS to the custom HTML widget to get rid of the top margin. For example:

.my-custom-html-widget {
margin-top: -35px;
}

 

Alistair FIeld
Alistair FIeld
Forum|alt.badge.img+4

just to clarify .. the div class of the widget used in the Custom CSS.

 

 

The needs of the many, outweigh the needs of the few. 🖖
Idan
  • Idan
  • Author
  • Contributor ⭐️⭐️⭐️
  • November 22, 2023

Thanks guys! It was very helpful. 
 

revathimenon
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