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Question

Deleted Knowledge Base article still appears

  • 7 April 2021
  • 1 reply
  • 29 views

We deleted a Knowledge Base article but it still appears on the front end (as a discussion rather than an article, for some reason?). When I click on it in production, I get a “page not found” notification. I can’t find this article in either the Trash Can or in the Content section. I’m trying to figure out how to remove this from the front end. We think this has something to do with changing the URL of our community recently. (Screenshots here. The article which I thought I deleted is titled “Changes to Reporting Results.”)

 

Hey there @jenaceto ,

I can try to take a look to see if the article is visible for me as well. Could you fill out your forum profile please? I tend to look there to find the URLs of your community, so if you’re happy to fill the details in, that’d be smashing. :)

It sounds like caching might have been at play here. But I’ll be happy to take a look once I know where you are and I can use a sekrit hack to force-purge your cache if needed.


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