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Differences between moderation tags and moderation labels?

Forum|Forum|3 years ago
January 21, 2022
4 replies
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Edel Clark
Contributor ⭐️

This sounds like such a simple question to know the answer to - but the more I dive in to search for answers, the more conflicting information I seem to read!

I’m keen to set up a good process going forward using public tags, moderation tags and moderation labels. Public tags make sense to me - they’re public facing, and help organise and group topics in an easily searchable and transparent way for all users.

Now - moderation tags vs moderation labels - how do you utilise them best, and what’s the difference in how they are used?

Best answer by joe.huber

So long as it makes sense to you, that’s what’s important!

How we use them:

Moderator Labels are status updates.

Moderator tags are things that will live beyond a single use, won’t be removed, and allow us to capture data sets moving forward. Just because something is solved now doesn’t mean it was always an easy question. It allows us to see what kinds of things people are talking about while using internal language.

joe.huber
Helper ⭐️
Answer
Forum|Forum|3 years ago
January 21, 2022

So long as it makes sense to you, that’s what’s important!

How we use them:

Moderator Labels are status updates.

Moderator tags are things that will live beyond a single use, won’t be removed, and allow us to capture data sets moving forward. Just because something is solved now doesn’t mean it was always an easy question. It allows us to see what kinds of things people are talking about while using internal language.

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alexandra.culler
Helper ⭐️⭐️
Forum|Forum|3 years ago
January 21, 2022

My team uses tags as temporary identifiers, and labels as a categorization of a post. For example, if a user is reporting a bug within our software or requesting a new feature, those are listed as a moderator label. Only one label may be used at a time, so we find that it’s easiest to use them for these over-arching subject types.

For moderation tags, this is what we use for to-dos within our team. When a post needs to be reviewed by the technical team, I add a moderation tag which is captured in a daily API script within a notification to the whole customer success organization. The tag is removed when the post has been handled.

But like @joe.huber said - you need to use it however works best for your team! One thing I discovered which might help you decide: moderator tags can be pulled using the API and the UI’s export function. Moderator labels, on the other hand, are a little more challenging to export. I don’t see a really convenient way to do so besides using the back end to filter based on the label.