Skip to main content
Rodion
Rodion
Helper ⭐️
August 28, 2018
Solved

Disable personal data filling

Is it possible to disable this data filling:


We do not want to keep any personal data except e-mail.
Maryam
MaryamAnswer
Helper ⭐️⭐️
August 29, 2018
Hi @Rodion,

We have two default profile fields that are always set automatically and cannot be deleted. It is possible to change their visibility and whether they are required in control general settings/user profile fields.

Once you set the field visibility to hidden and not part of the registration, they are now shown to users at all and therefore no one is able to fill them in. This will be the equivalent of completely hiding these fields to users. Since they are default, there will always visible to moderators on user profiles in control.
View in thread

5 replies

OVOdarran
OVOdarran
Helper ⭐️
August 28, 2018
Hmmm @Rodion I had a look in control, it looks like these are default fields that for some reason a admin or community manager cannot hide or remove.......not sure why.

Perhaps @Shane1 would be able to advise why we cannot make changes to these??
Translate
Community Manager // OVO Energy / Boost Power
    Maryam
    MaryamAnswer
    Helper ⭐️⭐️
    August 29, 2018
    Hi @Rodion,

    We have two default profile fields that are always set automatically and cannot be deleted. It is possible to change their visibility and whether they are required in control general settings/user profile fields.

    Once you set the field visibility to hidden and not part of the registration, they are now shown to users at all and therefore no one is able to fill them in. This will be the equivalent of completely hiding these fields to users. Since they are default, there will always visible to moderators on user profiles in control.
    Translate
      Rodion
      RodionAuthor
      Helper ⭐️
      August 29, 2018

      Thanks @Maryam .
      So this configuration means that a user will not somehow see, access and fill those profile fields? That's ok.
      Translate
      Do or do not, there is no try (c) Yoda
      Maryam
      Maryam
      Helper ⭐️⭐️
      August 29, 2018
      @Rodion exactly! ☺️
      Translate
      Julian
      Julian
      Gainsight Employee ⭐️⭐️⭐️
      August 29, 2018
      Perhaps @Shane1 would be able to advise why we cannot make changes to these??


      Shane is not in the office this week, but I can explain why it is technically not possible to do this.

      These fields belong to the standard setup of each community. A looong time ago, before you were able to add and change all these things by yourself, we used to set up all the profile fields for you.

      As we thought that many communities want to use these profile fields as standard, we included them by default.

      Just like with old (custom) Badges, things that once have been set up by a developer cannot be changed like other self-service items. So this is due to legacy-processes we have used back in the days.

      We probably could change this (and we might as well do it), but at the moment we feel that working on improvements (like live-search) have a bigger impact on your community than an improvement of something that is easy to disable.

      Cheers,

      Julian
      Translate
      I follow my nose, it always knows
      Terms & ConditionsAccessibility statement