Hey!
I am puzzled because one of my moderators is not getting an email notification when community members tag him using the @. I can’t find where I would tweak the settings to make sure he is emailed when tagged. Maybe this isn’t a feature?
Any insights would be great!
Thanks :)
Hi
Can you please ask this user to check their settings by clicking on their avatar and selecting ‘My profile’:
Then click ‘Edit profile’ → ‘Settings’. He will now see a list of options that he can configure his notifications from, including one for @mentions:
If ‘Yes’ is already selected, let our support team know so that they can further diagnose why they aren’t receiving email notifications for these events.
If you already have a profile on Gainsight Community, there's no need to create another one. If your email address has changed or you can't remember your login, email community@gainsight.com. Otherwise, continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
