Hey!
I am puzzled because one of my moderators is not getting an email notification when community members tag him using the @. I can’t find where I would tweak the settings to make sure he is emailed when tagged. Maybe this isn’t a feature?
Any insights would be great!
Thanks :)
Hi 
,
Can you please ask this user to check their settings by clicking on their avatar and selecting ‘My profile’:
Then click ‘Edit profile’ → ‘Settings’. He will now see a list of options that he can configure his notifications from, including one for @mentions:
If ‘Yes’ is already selected, let our support team know so that they can further diagnose why they aren’t receiving email notifications for these events.
Hi again ,
It looks like this was a bug 
which is why your moderator hadn’t received notifications for these @mentions in topic replies.
I’m pleased to say this has now been fixed. Let us know if you have any further issues with this functionality.
Fantastic! Thank you so much for your support :)
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
