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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
Oct 31, 2019 5:29 PM UTC
Solved

Email notifications sent to author twice if @mentioned

I’ve noticed that when someone tags me on a post, and I’m the author of the original post, I receive two email notifications. (and maybe there are other permutations that result in two emails going out for the same update) Is there a way to prevent the system from sending duplicative emails like this?

Yoeri
YoeriAnswer
Gainsight Employee ⭐️⭐️⭐️
Nov 1, 2019 12:13 PM UTC

There is no way to prevent sending duplicate emails at this stage. We are aware of this (unwanted) behavior and will investigate how we can resolve this.

Group Product Manager, Customer Communities
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1 reply

Yoeri
YoeriAnswer
Gainsight Employee ⭐️⭐️⭐️
Nov 1, 2019 12:13 PM UTC

There is no way to prevent sending duplicate emails at this stage. We are aware of this (unwanted) behavior and will investigate how we can resolve this.

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Group Product Manager, Customer Communities
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