Skip to main content
Solved

Email notifications sent to author twice if @mentioned

  • October 31, 2019
  • 1 reply
  • 104 views

lila_meyer
Forum|alt.badge.img+5

I’ve noticed that when someone tags me on a post, and I’m the author of the original post, I receive two email notifications. (and maybe there are other permutations that result in two emails going out for the same update) Is there a way to prevent the system from sending duplicative emails like this?

Best answer by Yoeri

There is no way to prevent sending duplicate emails at this stage. We are aware of this (unwanted) behavior and will investigate how we can resolve this.

1 reply

Yoeri
Forum|alt.badge.img+4
  • Gainsight Employee ⭐️⭐️⭐️
  • Answer
  • November 1, 2019

There is no way to prevent sending duplicate emails at this stage. We are aware of this (unwanted) behavior and will investigate how we can resolve this.