Email Outage - Updates?

I'm also curious to know 🙂

Hey guys, just to let you know we're making good progress on the issue. Email functionality has been restored, but the platform has a large amount of emails to catch up on first.

We'll be updating the status page shortly with more information so stay tuned!

I still haven't received any emails 😞

I still haven't received any emails :(

Me neither 🙁 @tom.shaddock should I have received emails by now?

I got the notification for your reply!
No backlogged email has arrived though.

I got the notification for your reply!
No backlogged email has arrived though.

I also got the notification for your reply 👍🏻 But no backlogged emails here either 😞

Hi guys, so basically we decided not to release the queue in one big heap without without at least informing the clients first. As doing so could lead to other unwanted ramifications:

1. Users would in theory get emails for events that occurred nearly 5 days ago - this could cause some confusion.
2. As so many emails are backlogged we have to be extra careful that we do not exceed our allowed sent mail quotas as doing so would cause emails to stop working.

The source of the shutdown was our hosting provider shutting down our email service without any form of warning. They claimed that our bounce rate for non existent emails was too high - the cause of this was a very large spam attack on one of our customer forums (an SSO only forum - a case in which we cannot stop fake emails from being registered as we don't control the registration mechanism).

Therefore we are currently investigating the idea of not sending the email queue at all - we are curious as to what our users' sentiment on this is? Critical emails like new registrations are able to re-trigger the email confirmation message again by logging into the community front end once more.

Regards,

Tom

@tom.shaddock assume this is a one size fits all, as in you cannot offer different solutions by community?

I.e for us, I'd want us to send all 5 days worth, but appreciate your challenges and also that might not be appropriate for all communities.

I'd want users to be reminded someone replied to then, we had a superuser flag the issue to us as well directly as they'd "found" that someone had tagged or replied and they didn't get notified.

Just my thoughts of course..

Darran

Hi,

from perspective of a power-user I'd say: cut and just restart fresh as to not to spam their inboxes.

However, as we have many users who are infrequent users and posted just one question, for them their one email that is in the queue is important.

Hence: deliver the entire queue.

Cheers,

Florian

from perspective of a power-user I'd say: cut and just restart fresh as to not to spam their inboxes.

However, as we have many users who are infrequent users and posted just one question, for them their one email that is in the queue is important.

Hence: deliver the entire queue.

Hi,

I agree with @Florian - a lot of our customers ask just one question as well and need to be notified that their topic has been answered. 👍