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Embedded iframe not displaying correctly

  • 27 May 2021
  • 1 reply
  • 142 views

I am using a third party tool (ProProfs) to supplement research capabilities in our community and their site offers code to embed surveys directly into platforms such as Insided.  When I use this code snippet in a question and save the question content it displays correctly on in the Admin interface but when it is viewed from the community interface, the survey content is not displayed.   Any thoughts as to why the behaviour is different ?   

Thanks

 

On further investigation it looks like the embedded code snippet is saved and is visible and working via the moderator view on the topic but when I look at the source code for the page on the user view some of the embedded code has been removed.

  

Hi Paul,

If you are using the “embed” function in a topic, there could be some formatting issues because we only support certain 3rd party tools to embed. We have a full list here. 

However, it might be best to create a ticket on this question, as it does seem somewhat technical. 

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