Hello again
I’m currently working on getting my product marketing team to post product release notes and other announcements. What type of access are you giving them in community?
Employee Access & Permissions
I think custom user roles are most helpful for this kind of thing. Helps segment your users and you can decide exactly which parts you want them to have access to.
+1 to what
On top of custom roles, we provide admin access to a few members of our wider team. We look at a couple of variables, like what type of tasks they need to accomplish, how often they would need access, how many licenses we have, etc.
When working on our community content calendar, we have employees submit requests through Airtable. With Zapier and Slack, the community team is then alerted to new content requests. The community team can then make use of the Gainsight CS admin license, and schedule, change authors, etc.
For casual posts, like replying to a customer’s question or a product enhancement request, employees are encouraged to do that from the front-end. They don’t need to check in with us but we do have a custom role for employees, along with the tag and icon.
Glad it helped,
Two other points that came to mind,
Including a quarterly check on your team (admins). You can see when users last logged in or where active, so if you find that a product manager or PMM hasn’t been active in 4 months, it might be a good signal that they don’t really need to be admins (or maybe they left the company and you weren’t alerted 😮).
We also have an internal enablement guide that is required for any moderator, community manager, or admin. I’ve had 2-3 employees go through it to realize they didn’t know what they were asking for and end up backing out of needing the license.
Good luck setting up your system!
![](https://uploads-us-west-2.insided.com/gainsight-us/attachment/2b41c899-89ce-4a05-aae7-f09e0ffd48d0.png)
I have not used Gainsights product long enough to fully know if this is capable yet. I am looking into this or something similar as we roll out Gainsight however!
At prior organizations we had custom roles added to individuals who contributed content. These individuals would get an “Author”, “Editor” and “Publisher” role. These are just as you’d assume. The ability to create, edit or publish the content on a specific page. Managers / Approvers would get the publishing capabilities while contributors would obtain the Author or Editor based on their position. (they could get both of course)
This gave our organization the ability to create a process approval workflow for all content. Admins / community team could help incase of an outage/vacation of “Publisher”.
Best of luck whichever way you choose!!
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.