Hi there! I have a quick question regarding badges. I went to control > gamification > ranks and added a leaf icon for our employee badges then clicked rebuild but employee badges are not showing on the front end of the community. Am I missing anything?
Things I would check for:
I had this issue previously and I believe the problem was some users had ranks outside of regular employee. I had to update the images there as well. I had a video from support but it’s expired.
We currently have only two users in the community and I am testing it on myself (I do meet all the criteria) and don’t see it at all.
And the icon I should be seeing is a bright green leaf.
We currently have only two users in the community and I am testing it on myself (I do meet all the criteria) and don’t see it at all.
And the icon I should be seeing is a bright green leaf.
Based on this screenshot it looks like your rank is “Community Manager”
Is the rank icon set for the “Community Manager” rank, or for a rank called “Employee”?
This did the trick!! Thanks again everyone 🙌🏻
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
