Skip to main content
MarkétaOupi
MarkétaOupi
Contributor ⭐️⭐️
May 19, 2023
Solved

Exempt some users from automatic awards and messages

  • May 19, 2023
  • 3 replies
  • 86 views

Hello everyone! 

I am new here, so hope this questions isn´t here already, but I did not find it 👀

I was wondering, if there is a way to “flag” a customer in order to exempt him from the automatic messaging/rewards?

For example a user posts a lot of negative comments, posts so he gathers points and we automatically award him with a badge and send him a “congratulations” message.

So can we somehow avoid this situation?

Thank you!

Markéta

 

Best answer by olimarrio

Thanks for providing this context @MarkétaOupi ?

There is a similar idea for this functionality already albeit for a different use case: 

This currently isn’t on our roadmap so I would say it’s unlikely that we implement any functionality like this in the near future. 

So my advice would be to try to get down to the root cause of what is causing such consistent negative sentiment. You might want to check out this blog post that we wrote on this particular situation. Let me know if this is useful or if you need any further help!

3 replies

olimarrio
Gainsight Employee ⭐️
olimarrio
Gainsight Employee ⭐️
May 22, 2023

Hi @MarkétaOupi 👋,

There currently isn’t the functionality to exempt users from receiving ranks, badges and the private messages that can trigger with both of these.

The only workaround I can think of applies to ranks. You could create a user role that is associated with these users, whilst also editing your ranks, so that those with this role cannot achieve some of the higher ranks in your community based on this kind of activity.

I’m not sure I would recommend this though and would advise you to initiate a conversation with this user about the type of comments they’re leaving instead.

Are they breaking community guidelines? Are they being rude or insensitive?

Even though some of the comments they are posting are negative, are they doing this in a respectful way? Constructive criticism is valuable and should still be rewarded, they might just need to be nudged to change their tone.

 

MarkétaOupi
MarkétaOupiAuthor
Contributor ⭐️⭐️
May 24, 2023

Hi @olimarrio,

thank you for your reply! 🍀

We are trying to initiate a conversation, I guess this user is simply frustrated and spreading bad vibes. It is not that bad yet, that he would be super rude and breaking the guidelines in a severe way, but still, he does not miss a chance to share some criticism. 😕

Do you think this is something worth putting on your feedback page, or you don´t see this happening? 

Have a great afternoon! 

olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
May 25, 2023

Thanks for providing this context @MarkétaOupi ?

There is a similar idea for this functionality already albeit for a different use case: 

This currently isn’t on our roadmap so I would say it’s unlikely that we implement any functionality like this in the near future. 

So my advice would be to try to get down to the root cause of what is causing such consistent negative sentiment. You might want to check out this blog post that we wrote on this particular situation. Let me know if this is useful or if you need any further help!

    Terms & ConditionsAccessibility statement