Hi @MarkétaOupi ,

There currently isn’t the functionality to exempt users from receiving ranks, badges and the private messages that can trigger with both of these.

The only workaround I can think of applies to ranks. You could create a user role that is associated with these users, whilst also editing your ranks, so that those with this role cannot achieve some of the higher ranks in your community based on this kind of activity.

I’m not sure I would recommend this though and would advise you to initiate a conversation with this user about the type of comments they’re leaving instead.

Are they breaking community guidelines? Are they being rude or insensitive?

Even though some of the comments they are posting are negative, are they doing this in a respectful way? Constructive criticism is valuable and should still be rewarded, they might just need to be nudged to change their tone.

Hi @olimarrio,

thank you for your reply! 

We are trying to initiate a conversation, I guess this user is simply frustrated and spreading bad vibes. It is not that bad yet, that he would be super rude and breaking the guidelines in a severe way, but still, he does not miss a chance to share some criticism. 

Do you think this is something worth putting on your feedback page, or you don´t see this happening? 

Have a great afternoon! 

Thanks for providing this context @MarkétaOupi ?

There is a similar idea for this functionality already albeit for a different use case: 

This currently isn’t on our roadmap so I would say it’s unlikely that we implement any functionality like this in the near future. 

So my advice would be to try to get down to the root cause of what is causing such consistent negative sentiment. You might want to check out this blog post that we wrote on this particular situation. Let me know if this is useful or if you need any further help!