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Contributor ⭐️
Aug 25, 2021 10:59 PM UTC
Solved

Formatting through API does not populate

I’m using the POST /productUpdates/create endpoint to create a product update and publishing it through the POST /productUpdates/{id}/publish endpoint.  When I include a new line ( ) in the POST /productUpdates/create content field, I noticed that this formatting is missing when the post is published. 

 

Here’s an example of content field that I’m sending through the API: "- Example of item 1 - Example of item 2 - Example of item 3" 

I have also tried “ ” as well and same result.

This is what I’m seeing after it has been published.

 

Is it possible to format new lines when sending the content body to the API? Can each of those “-” be formatted as a bullet point as well through the API?

olimarrio
olimarrioAnswer
Gainsight Employee ⭐️
Jul 27, 2022 12:30 PM UTC

Hi @varunna 👋,

@Tina raised a support ticket at the time of writing this but the resolution was that the API supports HTML so you will be able to format using this, rather than Markdown.

Let us know if you need any extra help.

Thanks 😁 

3 replies

Jeanie Lee
Helper ⭐️⭐️⭐️
Aug 30, 2021 9:26 PM UTC

Hi @Tina,

I’m going to escalate this post to our support team, as the content seems pretty technical. they should be in touch soon! 

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Contributor ⭐️
Jul 26, 2022 6:46 AM UTC

Hi @Jeanie Lee,

We are struggling with the same issue, when trying to migrate the content from our existing system to Insided via POST API. On destination i.e. Insided, the content formatting is completely lost, making it hard to read.

Any suggestions?

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olimarrio
Gainsight Employee ⭐️
olimarrioAnswer
Gainsight Employee ⭐️
Jul 27, 2022 12:30 PM UTC

Hi @varunna 👋,

@Tina raised a support ticket at the time of writing this but the resolution was that the API supports HTML so you will be able to format using this, rather than Markdown.

Let us know if you need any extra help.

Thanks 😁 

Translate