Front and Views vs Report Views

Hey @Julian , sorry to mention you so bluntly, but I cannot get my head around the disparity between front end and report views. Cheers.   

Hey, thanks for flagging and bumping this. I actually looked at it on friday but did not have the time to investigate this properly.

Usually there is no difference between the two. The front-end measures every view, unfiltered. So I suspect that there is a scenario where there is an additional filtering before it goes into the export. Probably crawlers or something else which we can relatively easy detect.

I have asked my colleagues to get some clarification to this, I will update you once I know more!

@Gabolino we were able to find out what’s wrong: The export you are refering to was generated during a short period where our platform had issues with the counters - this is what caused the difference in views. As this was fixed quickly, a new export does not have this issue any more - you can find a new report in your export page.

Of course please let me know if you have more questions around this!

Thanks I’ll have a look, Julian. 

Hey all, I just found this thread because I am also seeing a huge discrepancy between the front and back end view counts. Can you help me understand why this is happening?

 

To add on to what @alissa.wilczynski posted, it looks like the number of replies is also miscalculated. Here’s what we see on the front and back end:

Regarding the replies - 12 is the number of actual replies. The 24 is incorrect. 

Bump for @Julian  - maybe a bug?