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Has anyone changed the default Insided cookies settings?

  • February 2, 2021
  • 2 replies
  • 126 views
m4rc

Hey all

I was wondering if anyone here knows how we might go about changing our community's default cookies setting so that users are opted out of cookies by default when they choose 'Accept cookies'. 

What I mean is that the default option on the banner would be 'basic' instead of 'complete'. As circled in red in the screengrab below.


This isn't something we definitely want to do (and of course we'd need to consider the impact of reporting analytics if we did) but it seems that it might be an option in the future. So I'm curious.

Having had a quick look at other Insided communities it seems that we’ve all got the same cookies set up, but I may have missed one.

Best answer by Julian

Hey Marc!

This is a good question and I also needed to do some digging to find an answer, as this is beyond my technical knowledge. ;)

What I have found is that this is not simply a switch in the configuration for us, this would have to be build by a developer in order to work properly:

Currently, this modal loads in after the page has been loaded, furthermore it is using some special library to load the custom checkboxes. This apparently makes connecting any other script to change the behaviour difficult. In consequence, the effort to get something like this done in this default modal would probably be quite complicated and inefficient, also as we would need to maintain this after the change.

So ultimately, we would not recommend to use this default modal for such a change due to complexity, it might be a better solution to use a different tool for the cookie modal then.

We could handle the implementation of a different tooling to support this use case, but this would go beyond what our support can handle (e.g. simple mapping of a new cookie modal) - it would not be free of charge and a professional service that we offer.

Julian

2 replies

Julian
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  • Julian
  • Gainsight Employee ⭐️⭐️⭐️
  • Answer
  • February 4, 2021

Hey Marc!

This is a good question and I also needed to do some digging to find an answer, as this is beyond my technical knowledge. ;)

What I have found is that this is not simply a switch in the configuration for us, this would have to be build by a developer in order to work properly:

Currently, this modal loads in after the page has been loaded, furthermore it is using some special library to load the custom checkboxes. This apparently makes connecting any other script to change the behaviour difficult. In consequence, the effort to get something like this done in this default modal would probably be quite complicated and inefficient, also as we would need to maintain this after the change.

So ultimately, we would not recommend to use this default modal for such a change due to complexity, it might be a better solution to use a different tool for the cookie modal then.

We could handle the implementation of a different tooling to support this use case, but this would go beyond what our support can handle (e.g. simple mapping of a new cookie modal) - it would not be free of charge and a professional service that we offer.

I follow my nose, it always knows
m4rc
  • m4rc
  • Author
  • Helper ⭐️
  • February 5, 2021

Thanks for the detailed reply @Julian 

I’m the same - Cookies and how they work are moreoreless the exact point where my technical knowledge wavers and I start to defer to Those Who Know…. :laughing:

But the main thing I understand that if we wanted to make a change, we’d have to take the Cookies options out of Insided’s hands and implement our own. 

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