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Hi there,

I must admit the tool to edit the HTML code on ‘email templates’ is driving me crazy. There are two main issues with it that make my life quite difficult:

  1. Often times it freezes and it doesn’t let me choose a specific line or word, making it almost impossible to edit. Basically when I try to edit some piece of code but the cursor goes to 2 lines above :disappointed_relieved:

     

  2. When I copy-paste a piece of code I never get the same text :fearful: It only pastes half of it or a random section. 

I don’t know if this is happening to more folks using the platform, but it’s making email editing very challenging. 

PS: it also happens when trying to edit front end HTML widgets. 

 

Hi @Gabolino, Our apologies for the delayed reply on your question! We have not encountered the behaviour you described, but we can definitely look into this together. I will escalate your question to our support team and they will get in contact with you to figure out what’s causing this unpleasant experience. 

Hi @Gabolino, Our apologies for the delayed reply on your question! We have not encountered the behaviour you described, but we can definitely look into this together. I will escalate your question to our support team and they will get in contact with you to figure out what’s causing this unpleasant experience. 

 

Hi Cristina, here’s a video where it shows the issue (also happening on HMTL widgets)

https://share.getcloudapp.com/eDuwL9W9

Also happening to my colleagues > we all work with MacBook Air. 

Also, appreciate if someone could edit the title of my thread to “HMTL editing bug”. 

This is really helpful, thank you for the video! We’ll follow up with you shortly from our support email address. 

Cheers, thanks @Cristina 

This bug (1) is still happening right.
From what I can see opening most HTML editors within InSided with content already saved in it results in a buggy cursor behavior, (1 line up or so) until something is entered…
I’ve noticed my going back and forth into these has resulted in me adding a space at the end of the first line as soon as I enter in order to stop the issue from happening.
This was indeed particularly consistent in System Emails. (Macbook with Chrome).

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