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How can you monitor the number of sessions for your community?

  • February 15, 2023
  • 1 reply
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DannyPancratz
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This is a key part of Insided contracts, how do you monitor it to see where you are within your contract and potentially forecast changes over time?

Best answer by DannyPancratz

My hypothesis is that you can get this via the Salesforce integration (and forthcoming data lake once that’s available later this year)

Hypothesis is based on similarities in these two things

Sessions: one individual visitor who arrives at the SaaS Platform (hosted platform destination and/or different on-site embeddable parts of the SaaS platform). There is a time-based expiration after 30 minutes of inactivity or at Midnight specifically.

From Terms and Conditions

Community visited (recorded when a logged-in user starts or resumes a new session on the community. This is capped at maximum 1 community visit recorded every 30 minutes. In that way, it’s pretty similar to how a ‘session’ is defined in tools like Google Analytics).

From SFDC integration documentation

 

IMO this should be easier, please vote for this good idea: 

 

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DannyPancratz
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  • February 15, 2023

My hypothesis is that you can get this via the Salesforce integration (and forthcoming data lake once that’s available later this year)

Hypothesis is based on similarities in these two things

Sessions: one individual visitor who arrives at the SaaS Platform (hosted platform destination and/or different on-site embeddable parts of the SaaS platform). There is a time-based expiration after 30 minutes of inactivity or at Midnight specifically.

From Terms and Conditions

Community visited (recorded when a logged-in user starts or resumes a new session on the community. This is capped at maximum 1 community visit recorded every 30 minutes. In that way, it’s pretty similar to how a ‘session’ is defined in tools like Google Analytics).

From SFDC integration documentation

 

IMO this should be easier, please vote for this good idea: