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How do negative points work?

  • August 1, 2023
  • 7 replies
  • 72 views

DannyPancratz
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I’m seeing a user with negative 20 points in my user dashboard view for last month. How does that happen? 

Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

Best answer by leo-inspired

 

Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

 
Hey @DannyPancratz, that is correct. Points are deducted for users if their best answer is removed.

Users can have points deducted in a few ways:

  1. Best answer removed
  2. Unlike a post
  3. Having a post unliked

This is expected behavior and it’s part of our platform code I can confirm. However, this is only shown on Control in the Analytics Dashboards. It won’t show on the front end so users would never be displayed with negative points in the leaderboard; it would show 0 points instead.

7 replies

anirbandutta
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  • Expert ⭐️
  • August 2, 2023

😮 


KellyBebenek
  • Helper ⭐️
  • September 12, 2023

???


leo-inspired
  • Gainsight Employee ⭐️
  • Answer
  • September 13, 2023

 

Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

 
Hey @DannyPancratz, that is correct. Points are deducted for users if their best answer is removed.

Users can have points deducted in a few ways:

  1. Best answer removed
  2. Unlike a post
  3. Having a post unliked

This is expected behavior and it’s part of our platform code I can confirm. However, this is only shown on Control in the Analytics Dashboards. It won’t show on the front end so users would never be displayed with negative points in the leaderboard; it would show 0 points instead.


DannyPancratz
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  • Author
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  • September 13, 2023

@leo-inspired interesting! I had assumed that points only go up, but this approach makes sense. 

Thanks for finding and providing the answer!


DannyPancratz
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  • October 4, 2023

@leo-inspired

What about when users are deleted: do their likes go away and thus do the points given to the other users go away? 


leo-inspired
  • Gainsight Employee ⭐️
  • October 5, 2023

@leo-inspired

What about when users are deleted: do their likes go away and thus do the points given to the other users go away? 

Good question 🤔

I just tested this and confirm the points for likes do not go away if an user gets deleted.


DannyPancratz
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  • October 5, 2023

Thanks, @leo-inspired!