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DannyPancratz
DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
Aug 1, 2023 7:09 PM UTC
Solved

How do negative points work?

I’m seeing a user with negative 20 points in my user dashboard view for last month. How does that happen? 

Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

    lauro.lana
    lauro.lanaAnswer
    Helper ⭐️⭐️⭐️
    Sep 13, 2023 5:40 AM UTC

     

    Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

     
    Hey @DannyPancratz, that is correct. Points are deducted for users if their best answer is removed.

    Users can have points deducted in a few ways:

    1. Best answer removed
    2. Unlike a post
    3. Having a post unliked

    This is expected behavior and it’s part of our platform code I can confirm. However, this is only shown on Control in the Analytics Dashboards. It won’t show on the front end so users would never be displayed with negative points in the leaderboard; it would show 0 points instead.

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    7 replies

    anirbandutta
    anirbandutta
    Expert ⭐️
    Aug 2, 2023 4:34 AM UTC

    😮 

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    It's an opportunity for engagement
    KellyBebenek
    KellyBebenek
    Helper ⭐️
    Sep 12, 2023 3:46 PM UTC

    ???

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    lauro.lana
    lauro.lanaAnswer
    Helper ⭐️⭐️⭐️
    Sep 13, 2023 5:40 AM UTC

     

    Are points removed when a marked answer is removed? (the points amount matches the 20 we give for answers.)

     
    Hey @DannyPancratz, that is correct. Points are deducted for users if their best answer is removed.

    Users can have points deducted in a few ways:

    1. Best answer removed
    2. Unlike a post
    3. Having a post unliked

    This is expected behavior and it’s part of our platform code I can confirm. However, this is only shown on Control in the Analytics Dashboards. It won’t show on the front end so users would never be displayed with negative points in the leaderboard; it would show 0 points instead.

    Translate
      DannyPancratz
      DannyPancratzAuthor
      VIP ⭐️⭐️⭐️⭐️⭐️
      Sep 13, 2023 1:05 PM UTC

      @leo-inspired interesting! I had assumed that points only go up, but this approach makes sense. 

      Thanks for finding and providing the answer!

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      FYI: I am no longer active in this community
        DannyPancratz
        DannyPancratzAuthor
        VIP ⭐️⭐️⭐️⭐️⭐️
        Oct 4, 2023 6:16 PM UTC

        @leo-inspired

        What about when users are deleted: do their likes go away and thus do the points given to the other users go away? 

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        FYI: I am no longer active in this community
          lauro.lana
          lauro.lana
          Helper ⭐️⭐️⭐️
          Oct 5, 2023 4:27 PM UTC

          @leo-inspired

          What about when users are deleted: do their likes go away and thus do the points given to the other users go away? 

          Good question 🤔

          I just tested this and confirm the points for likes do not go away if an user gets deleted.

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            DannyPancratz
            DannyPancratzAuthor
            VIP ⭐️⭐️⭐️⭐️⭐️
            Oct 5, 2023 4:31 PM UTC

            Thanks, @leo-inspired!

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            FYI: I am no longer active in this community
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