Hi Ryanne,

I moved your post to a different category where it fits better In terms of making sure that the most accurate information is posted to a topic you want to make sure that the subject matter expert is assigned to look into a topic. You can use the ‘Assign moderator’ functionality in the inSided backend to assign the right moderator, if the subject matter expert doesn’t have backend access you can @mention them in the topic to loop them in. At inSided we assign topics to the right colleagues who have the most knowledge on a topic. e.g. if we receive a question about a specific feature behaviour we assign it to the product manager of that feature so he/she can provide the most accurate information. Hope this helps, also curious to hear how others do this :)

Hi @ryanne.perry - this is a really good question and, sadly, I don’t think there’s an easy solution. A couple of ways to do this:

1. Set up ownership of topics
   ​​​As @Yoeri suggested, assigning posts to subject matter experts within your business is a great idea - but there is some leg work you need to do first. You need to a) get those departments/people to agree to spend time answering community posts as part of their professional responsibilities and b) hand over ownership of those topics to those employees. In short - Community needs to become part of their job description and core competencies.
   
   Super difficult to pull off, especially in lean organisations, but it’s the ideal solution for employee engagement and making sure the community gets good, accurate info. 
    
2. Set up a content gardening day
   I spend every other Monday with my day entirely blocked out in my calendar, where my sole purpose is to put myself in the shoes of a visitor to my community and explore. I take different journeys and routes through the community, perform a variety of searches, and read the latest posts. It’s helped me spot several issues with both our structure and content, as well as a couple of bugs here and there that hadn’t been reported by members. It’s also a good time to sanity check answers from employees! This time is super, super precious to me and I turn off all emails / notifications on these days. 

2 is probably something you can do now, but 1 should probably be the end goal. There’s also the issue of tackling outdated information if your community is any older than a year, but that’s a whole other story :) 

Good luck!