This question goes out to the Gainsight team…
At Pulse 2023, customer success got the AI love, but I have not heard a peep about it relating to community.
Hi
We’ve got a few things cooking on the roadmap that leverage AI.
These include:
Auto-generating community content to efficiently manage communities and scale content creation with AI-generated Articles and Product Updates based on admin prompts.
Auto-generating community email campaigns based on admin prompts to generate powerful email messages to boost community engagement and drive meaningful participation, streamlining communication and saving Community managers’ time.
We are also testing out a POC for auto-generating public tags based on topic description, enriching community content metadata with AI-powered tagging for better content management, categorising content more effectively and providing community members with a more comprehensive search experience with tag filters.
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