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Contributor ⭐️⭐️
Feb 25, 2021 10:14 PM UTC
Question

How Long do Trashed Comments Exist?

Hi all!

 

When choosing to “trash” a comment, how long can we restore the comment for? For example, does a trashed comment erase completely after a certain amount of time? 

 

Thanks in advance!

3 replies

Kgastaldo
Helper ⭐️⭐️⭐️
Feb 25, 2021 11:40 PM UTC

Insided can verify, but I think things that are trashed - topics, replies - are still hanging out in the moderation console, under trash can. There’s a “restore” option in the top drop down. 

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Julian
Gainsight Employee ⭐️⭐️⭐️
Feb 26, 2021 9:50 AM UTC

Hi! It is true, once a topic is trashed it is still listed in the trash can and will not be removed, unless you select and permanently remove the content there. So there is no set time after which trashed content is permanently removed.

Same goes for replies, if you trash them they will still be listed in the topic moderation page in the control environment and not be deleted.

This way you can always revert it or read it back should that become necessary. I personally hardly delete content permanently, unless it is something else that has absolutely no value.

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I follow my nose, it always knows
Contributor ⭐️⭐️
Feb 26, 2021 3:32 PM UTC

Good to know! thank you!

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