Hello there!
Our Community is about to have our first birthday and we’ve learned a lot!
In fact, we’ve learned so much that we are looking to change the number of points for our engagement leaderboard.
The Gainsight Community already provided loads of great recommendations for allotting points, but my question is, how often would you recommend making changes to the points structure based on your own experience?
Also, when you did make a change, how did you inform your members, and was it well received by them?