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How often would you recommend changing engagement points for the leaderboards?

  • 3 June 2024
  • 4 replies
  • 44 views

Hello there!

Our Community is about to have our first birthday and we’ve learned a lot!

In fact, we’ve learned so much that we are looking to change the number of points for our engagement leaderboard.

The Gainsight Community already provided loads of great recommendations for allotting points, but my question is, how often would you recommend making changes to the points structure based on your own experience?

Also, when you did make a change, how did you inform your members, and was it well received by them?

 

4 replies

cclements
Userlevel 2
Badge

👀 on this one! We just reached our one year mark as well, and I hadn’t even considered this. Curious to hear what other’s with more mature communities recommend.

~ Courtney Clements
revote
Userlevel 5
Badge +2

IMO, you change them at any time it is needed 😃

I mean, your community is living thing. It evolves all the time. You can adjust the points to “guide” the community to the direction you want. Or least you can try to.

Also points (and the whole gamification program) should follow your business objectices and if/when there will be changes you can adjust the points to match the objectives.

In our community, points is not the thing. But after users started to win something, with the points, earning the points became important. I have monthly topic where I tell how to earn points and how much. I havent got any negative feedback. Last changes I made over a year ago.

Johnk
Userlevel 2

@revote thank you for your insight! Def agree with you that it is always evolving.

While we haven’t done anything with the points yet, the Super Users seem to use them for bragging rights.

If anyone has anything to add to Revotes comments, please share!

 

 

R
Userlevel 5

I’d really like to see a more advanced points system. For example, there is an option to set points for writing the best answer, but not one for actually setting an answer as the best. This is key if you want your users to do that admin for you. With the new BI Connector you can actually come up with some really detailed scoring systems. Our Community is new so we are pushing staff to seed content by raising questions as pseudo (fake customer) users and answering them as their staff user. I have written some SQL to score this behaviour and we will be rewarding our top staff based on that. I suspect that when the BI Connector goes GA I will remove the standard scoring OR add to it using this data and the API to award points. 

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