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Gabriel Fernando
Contributor ⭐️⭐️⭐️
Jul 26, 2023 2:20 PM UTC

How setting multiple languages?

Hi everyone! Hope you are doing well!

Our company is starting to have a international clients, so we need to offer a "Multi-language" contents in our community. We have seen there is a feature in the latest roadmap, but we have some urgency to adjust the community for english and spanish (we are a brazilian community, so our settings, contents and pages are in portuguese).

Does anyone operate with more than one language in the community? How does it work?

2 replies

Alistair FIeld
Expert ⭐️
Jul 27, 2023 5:49 AM UTC

Hi @Gabriel Fernando 

While the language switcher is the future for multi language, right now DH supports multi-language in various ways with the modules available.

Language categories using the community module (single instance)
https://community.looker.com/ (Japanese Section),
https://community.pipefy.com/ (Portuguese Section)
https://en.community.sonos.com/ (Danish Section)

Language groups using the Groups module (single instance)
https://community.miro.com/groups (German, French, Spanish, Portuguese)
https://community.c2cglobal.com/groups (French, German, English)Benefit of single instance approach:

All information, content, users and settings are in a single platform.

Statistics are language wide and can be filtered per language.

 

Language platforms (multiple inSided instances)
https://en.deezercommunity.com/ (English) vs https://fr.deezercommunity.com/ (French) vs https://de.deezercommunity.com/ (German)


https://community.infoland.eu/ (English) vs. https://community.infoland.nl/ (Dutch)


https://community.koodomobile.com/ (English) vs. https://communaute.koodomobile.com/ (French)

 

Benefit of multi instance approach:

Content, users, settings and design are unique per instance.

 

Downside of multi instance approach:

Harder and more time consuming to manage different communities. Harder to do benchmarking/analytics across multiple instances.

 

I would add you could use a Custom page to work as an alternate language landing page also. Which then leads into the created content. 

 

I hope that gives you some ideas in the short term.

Please keep the conversation going if you we can help in any way.

Alistair

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The needs of the many, outweigh the needs of the few. 🖖
Gainsight CC Team
Helper ⭐️⭐️
Jul 27, 2023 12:10 PM UTC

Hi @Gabriel Fernando! As you are aware, we are working on localization and would want to know more about the difficulties you are experiencing. Could we arrange a quick call next week to go over the challenges? If yes, please feel free to schedule a call with me using this link.

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