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Gabriel Fernando
Contributor ⭐️⭐️⭐️
July 26, 2023

How setting multiple languages?

  • July 26, 2023
  • 2 replies
  • 201 views

Hi everyone! Hope you are doing well!

Our company is starting to have a international clients, so we need to offer a "Multi-language" contents in our community. We have seen there is a feature in the latest roadmap, but we have some urgency to adjust the community for english and spanish (we are a brazilian community, so our settings, contents and pages are in portuguese).

Does anyone operate with more than one language in the community? How does it work?

2 replies

Alistair FIeld
Expert ⭐️
July 27, 2023

Hi @Gabriel Fernando 

While the language switcher is the future for multi language, right now DH supports multi-language in various ways with the modules available.

Language categories using the community module (single instance)
https://community.looker.com/ (Japanese Section),
https://community.pipefy.com/ (Portuguese Section)
https://en.community.sonos.com/ (Danish Section)

Language groups using the Groups module (single instance)
https://community.miro.com/groups (German, French, Spanish, Portuguese)
https://community.c2cglobal.com/groups (French, German, English)Benefit of single instance approach:

All information, content, users and settings are in a single platform.

Statistics are language wide and can be filtered per language.

 

Language platforms (multiple inSided instances)
https://en.deezercommunity.com/ (English) vs https://fr.deezercommunity.com/ (French) vs https://de.deezercommunity.com/ (German)


https://community.infoland.eu/ (English) vs. https://community.infoland.nl/ (Dutch)


https://community.koodomobile.com/ (English) vs. https://communaute.koodomobile.com/ (French)

 

Benefit of multi instance approach:

Content, users, settings and design are unique per instance.

 

Downside of multi instance approach:

Harder and more time consuming to manage different communities. Harder to do benchmarking/analytics across multiple instances.

 

I would add you could use a Custom page to work as an alternate language landing page also. Which then leads into the created content. 

 

I hope that gives you some ideas in the short term.

Please keep the conversation going if you we can help in any way.

Alistair

The needs of the many, outweigh the needs of the few. 🖖
Gainsight CC Team
Helper ⭐️⭐️
July 27, 2023

Hi @Gabriel Fernando! As you are aware, we are working on localization and would want to know more about the difficulties you are experiencing. Could we arrange a quick call next week to go over the challenges? If yes, please feel free to schedule a call with me using this link.