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Helper ⭐️⭐️⭐️
December 5, 2023
Solved

How to disable private message

  • December 5, 2023
  • 5 replies
  • 183 views

Is it possible to disable private message for all end users? Or entirely? I’ve come across other posts that indicate this is possible but haven’t yet found the way to do it. Is there a setting in Control for this?

Best answer by lauro.lana

I do see your point; that would be good idea but unfortunately that’s not possible. If private messages are turned off, users won't even see the 'Private messages' option on their profile and the notifications won’t work.

For badges, email is the only way to get notifications in this case. 


Maybe you can create an idea for this with your use case?

5 replies

lauro.lana
Helper ⭐️⭐️⭐️
December 5, 2023

Hi @mbuuck1,


You are able to turn off entirely with a request to our support desk or I can do it for you here.

Would you like me to turn it off?

mbuuck1Author
Helper ⭐️⭐️⭐️
December 5, 2023

Hi @leo-inspired, thank you! To confirm, it’s not possible to delineate by back-end and front-end ability? Ideally, I would love if it is possible to continue to send automated badge notifications via private message, but prevent users from responding/sending new ones. 

lauro.lana
Helper ⭐️⭐️⭐️
December 5, 2023

I do see your point; that would be good idea but unfortunately that’s not possible. If private messages are turned off, users won't even see the 'Private messages' option on their profile and the notifications won’t work.

For badges, email is the only way to get notifications in this case. 


Maybe you can create an idea for this with your use case?

Contributor ⭐️⭐️⭐️⭐️
September 8, 2026

Hi ​@lauro.lana,

I was wondering if it’s possible to turn off private messages for specific users only? Our community manager used to be more active and assist users but now she’s less present and doesn’t have time to reply to questions but still receives them from time to time. This would also be helpful for a long-term leave. It would also be great if automatic responses were an option but I haven’t found anything similar so far.

lauro.lana
Helper ⭐️⭐️⭐️
September 8, 2026

Hi ​@juliaw,

I’m afraid that isn't possible right now, as you can currently only fully enable or disable PMs. Our team is working on improvements to this feature, but they haven't been released just yet. In the meantime, I highly recommend upvoting and replying to this feature request to help increase its visibility with our Product team: