Skip to main content
Chris Hackett
Chris Hackett
Helper ⭐️⭐️⭐️
May 2, 2023
Question

How to find how many topic views during a specified time period?

  • May 2, 2023
  • 3 replies
  • 83 views

Hi everyone - I did a search but couldn’t find an answer. I am trying to find out how we get the number of views on all topics for a time period. I know I can export topics for a time period and see views on the topics created for that time period but how do I see views for all topics? I have also looked at the Self Service dashboard. It shows the ‘unique visitors who viewed help content’ but does that count if they view just one piece of content or multiple? Another words, if a unique visitor viewed 2 different articles, will it be counted as 1 or 2? Thank you!

3 replies

Alistair FIeld
Alistair FIeld
Expert ⭐️
May 3, 2023

Hi @Chris Hackett 

A very valid question. Unfortunately right now we do not present the page views per time period, but only a total view count attached to the piece of content.

If you have google analytics enabled on your community, you can look at the Pages and screens section of the Reports.

This will let you see what you are looking for. Unfortunately I do not have an internal tool to help thus far.

 

Regarding the Self Service Dashboard; the unique visitor viewing multiple pages will count as 1.

 

I hope that helps.

 

FYI @Aleksandra and @Sebastian .

The needs of the many, outweigh the needs of the few. 🖖
    Alistair FIeld
    Alistair FIeld
    Expert ⭐️
    May 5, 2023

    @Chris Hackett 

    While doing my own reporting I actually stand corrected. 😊

    If you look at the content dashboard in Analytics, you can see the Popular Topics table. This is the topics that were viewed within the time period selected.

     

    Exporting from the raw data export (top right corner) you can confirm the actions per topic title in a pivot table.

    FYI - Community_visited = viewed

    Sorry for the confusion before.

    The needs of the many, outweigh the needs of the few. 🖖
    Chris Hackett
    Chris HackettAuthor
    Helper ⭐️⭐️⭐️
    May 5, 2023

    Thank you @Alistair FIeld - unfortunately I don’t see any option to export on my screen🙁

    Chris
    Terms & ConditionsAccessibility statement