In the new Gainsight University training it says: Create some natural barriers, i.e. providing a best answer, for later ranks.
I am in the midst of redefining some ranks and would love to include this for our super users, however, I’m not sure how best to go about automating this? How have others incorporating defining this in their ranks? I was thinking of doing it as a role, but I haven’t been able to figure it out via roles either.