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Daniele Cmty
Daniele Cmty
Helper ⭐️⭐️
Jun 18, 2021 2:57 PM UTC
Solved

Is there a standardized standard automatic logout time?

Hi, sometimes my users log in to our community and and then are logged out automatically after a few days. I was just wondering if there is a general standard timeframe in which this happens?

 

E.g. Login → no visit within 7 days → Automatic Logout

 

Or does it depend from user to user, based on their browser settings, behavior, etc.?

Jeanie Lee
Jeanie LeeAnswer
Helper ⭐️⭐️⭐️
Jun 22, 2021 7:37 PM UTC

Hi Daniele, 

The standard log out time is set to 48 hours, but this can be customized for each customer, upon their request. 

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3 replies

Jeanie Lee
Jeanie LeeAnswer
Helper ⭐️⭐️⭐️
Jun 22, 2021 7:37 PM UTC

Hi Daniele, 

The standard log out time is set to 48 hours, but this can be customized for each customer, upon their request. 

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jennyweigle
Gainsight Employee ⭐️
jennyweigle
Gainsight Employee ⭐️
Dec 19, 2023 10:37 PM UTC

Hello, where do we go in Control to customize this for each customer? Thank you. 

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Jenny Weigle-Bonds | Gainsight
lauro.lana
lauro.lana
Helper ⭐️⭐️⭐️
Dec 20, 2023 3:11 AM UTC

Hi @jennyweigle,

You can submit a support ticket to support@gainsight.com or at https://support.gainsight.com/cc and our support team will make this change for your community.

At the moment, changing this setting is not possible on Control however, rest assured that we're actively working on more self-service functionalities such as this one.

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