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Is there a way to identify any community members who have unsubscribed from Community emails

  • November 29, 2024
  • 5 replies
  • 46 views
Jonsynnott

Hi everyone,

 

I have 800 members in my community, many of whom are not active. I an in the process of creating a campaign to remind the members of the community and encourage those who have not engaged to do so.

 

However I dont know how many of the 800 members would receive the emails from the campaign as they may have unsubscribed from receiving emails.

 

Is there a way to see who has unsubscribed so I can reach out to them personally, and if they are unsubscribed is there a way for me to resubscrube them?

 

Thanks a lot

Best answer by revote

You can see who have unsubscribed, there are two options:

 

Option 1

 

Option 2

 

Users can subscribe again from their profile → settings:

https://communities.gainsight.com/settings/notifications

 

5 replies

revote
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  • revote
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • Answer
  • November 29, 2024

You can see who have unsubscribed, there are two options:

 

Option 1

 

Option 2

 

Users can subscribe again from their profile → settings:

https://communities.gainsight.com/settings/notifications

 

Jonsynnott
  • Jonsynnott
  • Author
  • Contributor ⭐️⭐️
  • November 29, 2024

Hi Revote,

 

That is really helpful, thank you so much for the advice.

 

best

Jon

revote
revote
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  • revote
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • November 29, 2024

Glad to help and feel free to ask more if needed.

revathimenon
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  • revathimenon
  • Gainsight Community Manager
  • December 2, 2024

Hi ​@Jonsynnott 

Love what you are doing with the re-engagement campaign!

Hoping to hear more from you once you have run your campaign, so we can take inspiration from your success & learnings 🙂.

Where focus goes, energy flows.
cclements
Jonsynnott
  • Jonsynnott
  • Author
  • Contributor ⭐️⭐️
  • December 2, 2024

Thank you ​@revathimenon,

 

I am doing a refresh of the landing page of the site to really make it obvious what services are offered by the community and then will do an end of year summary email, as well as reintroduce the community to those who have not engaged (ever or in a while).
I will also be sending a similar email to all my client contacts who have not signed up for the community.

 

My aim next year is to send a weekly summary email of Quetions, Ideas, Product news etc to keep the commuity front and center of my clients minds.

 

On that note, is there a way to have an auto email generated on a weekly basis that i can review and edit before sending. I am happy to manually create the email every Friday but if a template could be auto created as a Draft that would be such a time saver.

 

Thanks for your follow up.

 

Jon
 

revathimenon
cclements
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