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Kat
Kat
Contributor ⭐️⭐️
Feb 7, 2019 10:15 AM UTC
Solved

Issues with the website layout on IE11

Hello

I wonder if all Insided communities are not correctly displayed under IE11? I am aware of the fact that IE11 users are not the majority but.. Even if it's 2% of all Users of our website visitors, they should have a chance to see the website properly. How does it work for you guys?
Julian
JulianAnswer
Gainsight Employee ⭐️⭐️⭐️
Feb 7, 2019 10:43 AM UTC
Hey Kat!

Actually we also make sure that IE11 is supported, as many employees working on communities are forced to use this browser due to security limitations. Around 25% of visitors to the Control environment use IE11!

I know that IE very often switches on a "compatability view" and then changes the layout of our community. There is very little we can do about to change this.

You can disable this via the settings menu - [Compatibility View Settings].

Please let me know if that worked for you!

Cheers,

Julian
I follow my nose, it always knows
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3 replies

Julian
JulianAnswer
Gainsight Employee ⭐️⭐️⭐️
Feb 7, 2019 10:43 AM UTC
Hey Kat!

Actually we also make sure that IE11 is supported, as many employees working on communities are forced to use this browser due to security limitations. Around 25% of visitors to the Control environment use IE11!

I know that IE very often switches on a "compatability view" and then changes the layout of our community. There is very little we can do about to change this.

You can disable this via the settings menu - [Compatibility View Settings].

Please let me know if that worked for you!

Cheers,

Julian
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I follow my nose, it always knows
Kat
KatAuthor
Contributor ⭐️⭐️
Feb 7, 2019 10:59 AM UTC
Hello Julian,

It worked perfectly:) Is there a way to inform visitors using IE11 about the steps to take to see the page correctly? Perhaps a simple popup displayed only to IE11 users?

Thanks a lot for your quick feedback!
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    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    Feb 7, 2019 12:59 PM UTC
    Great to hear that it worked! :)

    Good idea. I am not sure if this is technically possible, but I will raise it in my next chat with our product team. I will share their response once I receive it.
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    I follow my nose, it always knows
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