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Question

Keyword blocker blocks posts?


I set up keyword blocker for a list of offensive words but now it seems to be blocking all posts, even if it doesn’t include words in the list. Here’s an example of a post in pending that doesn’t have a single word I’ve set up in the blocker. Anyone else having this issue?

 

Hi,

I am not aware of any issue here that would cause something like this. I have raised this with my colleagues to see what is going wrong. Just to be sure, it is not that you have this setting activated currently?

Because this would automatically put all new posts into this “Pending” state...


Thanks for the reply. That setting is turned off. I’ve since disabled the Keyword blocker and the issue doesn’t happen.

Could it be how I’ve entered the list? I’m going to try just one word or a few words to see if the issue continues.


Thanks for the confirmation. I’d also recommend to have it turned off until we know what is causing this.

 

I could only think of very short keywords causing false positives when they are included within a word (e.g. if you would block “is” and it would flag it as included in “this”). But this would not cause all content to receive this status...


I thought the same thing about short words too. I can turn off the keyword blocker again. I’ve tested for the last  mins with a shorter list of words and nothing is getting blocked like it was with the longer list. 

 

I will keep the blocker off for now until I hear back from you again. Thanks!


Thanks for the update. My colleagues were also unable to reproduce it with the shortened list. Would you be able to provide the original list? Preferably via email or private message, I am not planning to start a profanity library here. ;)


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