We have two problems. First one appears here as well:Even we have excluded certain roles from the leaderboard widget and leaderboard page, users still appears in the widget and the page. I dont know when this has been started, maybe several weeks ago. Here and in our community as well.I cant find our roles from the leaderboard widget. For example: Administrator or Moderator. There are roles what seems to be roles from other Finnish community. I have selected roles what seems to be moderator role but widget still displays our mods.Is there anyone who have same problems?

revote

VIP ⭐️⭐️⭐️⭐️⭐️

Solved

Leaderboard widget and leaderboard page doesnt obey excluded roles

Forum|Forum|1 year ago
October 15, 2024
9 replies
101 views

We have two problems. First one appears here as well:

Even we have excluded certain roles from the leaderboard widget and leaderboard page, users still appears in the widget and the page. I dont know when this has been started, maybe several weeks ago. Here and in our community as well.

I cant find our roles from the leaderboard widget. For example: Administrator or Moderator. There are roles what seems to be roles from other Finnish community. I have selected roles what seems to be moderator role but widget still displays our mods.

Is there anyone who have same problems?

leaderboard

Best answer by Kenneth R

Hey @revote - yes I’m afraid that the points leaderboard issue is system-wide. We’re working on it and will update here as well as soon as it’s fixed.

Your question of seeing roles from another community sounds very strange, though - let me look into that one for you.

Kenneth RAnswer

Expert ⭐️⭐️

Hey @revote - yes I’m afraid that the points leaderboard issue is system-wide. We’re working on it and will update here as well as soon as it’s fixed.

Your question of seeing roles from another community sounds very strange, though - let me look into that one for you.

DannyPancratz

VIP ⭐️⭐️⭐️⭐️⭐️

Should be working now. Bug is fixed. Looks good on here and on my community as well.

And my apologies, I think I caused the bug when I reported another bug with an API that uses that same setting. But “sunlight is the best disinfectant” :) and now both should be working again.

FYI: I am no longer active in this community

revoteAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Weeeel, okay @DannyPancratz 😀

Yeah, the widget and page looks normal now. I’ll check the roles tomorrow.

Kenneth R

Expert ⭐️⭐️

Yep it’s fixed! :) And @DannyPancratz you and I are back where we belong as #1 in our respective customer and employee weekly leaderboards. 😂

revoteAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Roles remain in the leaderboard widget. There are roles what are not our community roles, or at least their name looks not_familiar.

But now when I am thinking this I remembered that I have seen also elsewhere translations what looks like they are written in some other Finnish Gainsight based community.

Kenneth R

Expert ⭐️⭐️

Hey @revote do you already have a Support ticket for that? I think that’s the best route as they’ll be able to dive deeper than I can. It sounds very strange!

revoteAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Hey @revote do you already have a Support ticket for that? I think that’s the best route as they’ll be able to dive deeper than I can. It sounds very strange!

No, not yet. I will create it by now!

revoteAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

Hey @revote do you already have a Support ticket for that? I think that’s the best route as they’ll be able to dive deeper than I can. It sounds very strange!

No, not yet. I will create it by now!

They changed the phrases for the roles and now they are ok.

Thanks.

EDIT: I cant press Best answer, nothing happens. I would like to mark @Kenneth R first reply as a Best answer.

revathimenon

Gainsight Community Manager

Done @revote Hope I got that right! 😄

Also - weird that you couldn’t mark it, so will take a look at that as well.

Where focus goes, energy flows.

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