Skip to main content
Solved

Leaderboard widget and leaderboard page doesnt obey excluded roles

  • October 15, 2024
  • 9 replies
  • 60 views
revote
Forum|alt.badge.img+2
  • revote
  • VIP ⭐️⭐️⭐️⭐️⭐️

We have two problems. First one appears here as well:

  1. Even we have excluded certain roles from the leaderboard widget and leaderboard page, users still appears in the widget and the page. I dont know when this has been started, maybe several weeks ago. Here and in our community as well.
  1. I cant find our roles from the leaderboard widget. For example: Administrator or Moderator. There are roles what seems to be roles from other Finnish community. I have selected roles what seems to be moderator role but widget still displays our mods.

Is there anyone who have same problems?

Best answer by Kenneth R

Hey @revote - yes I’m afraid that the points leaderboard issue is system-wide.  We’re working on it and will update here as well as soon as it’s fixed. 

Your question of seeing roles from another community sounds very strange, though - let me look into that one for you.

9 replies

Kenneth R
Forum|alt.badge.img+5
  • Kenneth R
  • Expert ⭐️⭐️
  • Answer
  • October 15, 2024

Hey @revote - yes I’m afraid that the points leaderboard issue is system-wide.  We’re working on it and will update here as well as soon as it’s fixed. 

Your question of seeing roles from another community sounds very strange, though - let me look into that one for you.

revote
DannyPancratz
Forum|alt.badge.img+9
  • DannyPancratz
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 15, 2024

Should be working now. Bug is fixed. Looks good on here and on my community as well. 

 

And my apologies, I think I caused the bug when I reported another bug with an API that uses that same setting. But “sunlight is the best disinfectant” :) and now both should be working again. 

Kenneth R
revote
revote
Forum|alt.badge.img+2
  • revote
  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 15, 2024

Weeeel, okay @DannyPancratz 😀

Yeah, the widget and page looks normal now. I’ll check the roles tomorrow.

Kenneth R
Kenneth R
Forum|alt.badge.img+5
  • Kenneth R
  • Expert ⭐️⭐️
  • October 16, 2024

Yep it’s fixed!  :) And @DannyPancratz you and I are back where we belong as #1 in our respective customer and employee weekly leaderboards.  😂

revote
revote
Forum|alt.badge.img+2
  • revote
  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 16, 2024

Roles remain in the leaderboard widget. There are roles what are not our community roles, or at least their name looks not_familiar.

But now when I am thinking this I remembered that I have seen also elsewhere translations what looks like they are written in some other Finnish Gainsight based community.

Kenneth R
Forum|alt.badge.img+5
  • Kenneth R
  • Expert ⭐️⭐️
  • October 16, 2024

Hey @revote do you already have a Support ticket for that?  I think that’s the best route as they’ll be able to dive deeper than I can.  It sounds very strange!

revote
revote
Forum|alt.badge.img+2
  • revote
  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 16, 2024

Hey @revote do you already have a Support ticket for that?  I think that’s the best route as they’ll be able to dive deeper than I can.  It sounds very strange!

No, not yet. I will create it by now!

revote
Forum|alt.badge.img+2
  • revote
  • Author
  • VIP ⭐️⭐️⭐️⭐️⭐️
  • October 18, 2024

Hey @revote do you already have a Support ticket for that?  I think that’s the best route as they’ll be able to dive deeper than I can.  It sounds very strange!

No, not yet. I will create it by now!

They changed the phrases for the roles and now they are ok.

Thanks.

 

EDIT: I cant press Best answer, nothing happens. I would like to mark @Kenneth R first reply as a Best answer.

Kenneth R
revathimenon
Forum|alt.badge.img+8
  • revathimenon
  • Gainsight Community Manager
  • October 18, 2024

Done @revote  Hope I got that right! 😄

Also - weird that you couldn’t mark it, so will take a look at that as well.

Where focus goes, energy flows.
Terms & ConditionsCookie settingsAccessibility statement