Measure community NPS score

  • 7 February 2024
  • 3 replies

Do you have any plans to build in mechanisms to be able to measure NPS score in the community?


Best answer by Kenneth R 15 February 2024, 11:34

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3 replies

Userlevel 4
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Hi Anita, there are no plans build a native NPS surveying capability within CC, but many of our customers employ web surveys in their communities to gather data around things like NPS, experience metrics, ticket/CSM deflection and more.  There are lots of tools that you can use to do this, including some relatively inexpensive options. And they’re usually very easy to add to your community via the third-party scripts page.

Thank you @Kenneth R what are the names of some of the tools you cold recommend please? 

Userlevel 4
Badge +4

I’ll ping you by PM with a couple of recommendations.  :)