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Moderation - unusual behavior of the tool

  • June 5, 2018
  • 2 replies
  • 43 views

Gaelle
  • Contributor ⭐️⭐️⭐️
Hello,

Since the community has stopped working this afternoon sometimes when I move a topic, I am redirected to overview page and I lose my topic.
I can't go back and find the original topic.

It's normal? Is there an issue?

Example with this topic that I can't move: https://deezer-fr.insided.com/depannage-et-conseils-4/deezer-familly-ne-fonctionne-pas-10223

Many thanks.

Gaëlle.

2 replies

Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • June 6, 2018
Hi Gaëlle,

I have just tried it and to me it worked. I simply selected another category and it was moved.

When you moved it, did the topic had no comments as well, or did it have comments before?

Because I can see at the bottom of the page that it says "Page 1 of 0".

Maybe this is related to the issue you were experiencing. It could be that, because of the problem yesterday, moving the topic (and comments) caused a conflict in the database.

@Maryam what do you think?

Cheers,

Julian

Gaelle
  • Author
  • Contributor ⭐️⭐️⭐️
  • June 18, 2018
Problem solved.