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My conversation post is hitting multiple console errors and not "creating" the post, why is this happening?

  • March 31, 2023
  • 1 reply
  • 24 views

I'm trying to post a new conversation to our community site, but it won't “create” the post. The page UI doesn't show any errors, but when I click into the page console, I see many backend errors.  See screenshots below. Has anyone seen these before? Am I hitting a character limit? Why wouldn’t this product just show me how many characters I’ve reached out of the total limit in the bottom right corner of my post?

 

 

Best answer by olimarrio

Hi @Jenn R 👋,

It looks like these console errors are from third party scripts that have been added to your community instance.

I can see that you’ve been in touch with our Support team and that your team have been able to successfully create this as a draft article. If you experience any more issues with posting topics, it’s best to re-open this case with our Support team so that they can investigate further to see what could be going wrong.

1 reply

olimarrio
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  • Gainsight Employee ⭐️
  • Answer
  • April 3, 2023

Hi @Jenn R 👋,

It looks like these console errors are from third party scripts that have been added to your community instance.

I can see that you’ve been in touch with our Support team and that your team have been able to successfully create this as a draft article. If you experience any more issues with posting topics, it’s best to re-open this case with our Support team so that they can investigate further to see what could be going wrong.