Hi - I’m doing some reporting and came across a discrepancy.
When I set the parameter for one week (Oct 20-26), I see 120 “new members.”
When I export the user report, with the same parameter, I get a list of 145 users.
Any ideas?
Page 1 / 1
Hi
Thanks for the question!
The export contains users who have not yet activated their account, while the on the User Dashboard the number of New Members excludes this set of users, showing only those who have confirmed their account.
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.