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New responsive community design for Tele2 Netherlands

  • May 18, 2017
  • 7 replies
  • 122 views
Jolien
  • Jolien
  • Contributor ⭐️⭐️⭐️
Hi all!

I'm happy to announce our new responsive community design is live!
https://forum.tele2.nl/

In the past few months we (and especially InSided) have been working hard to get this done. The new, fresh design has everything to attract a younger audience and new super users: more photos, engagement and gamification. We have involved super users at the start and during the project. They also made a great contribution during the final User Acceptance Test. They are as proud as we are!

Cheers,
Jolien



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Haiko
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7 replies

Daniel
  • Daniel
  • Gainsight Employee ⭐️
  • May 22, 2017
Congrats @Jolien!

Jurgen
Forum|alt.badge.img
  • Jurgen
  • Helper ⭐️
  • May 22, 2017
Congratulations, Jolien!
Haiko
Forum|alt.badge.img+3
  • Haiko
  • Gainsight Employee ⭐️
  • May 22, 2017
looks good, congrats @Jolien & Tele2 and thanks for the update! One question: do you have specific KPIs which you want to achieve with this project?
Hugo
  • Hugo
  • Gainsight Employee ⭐️
  • May 22, 2017
Glad to hear the new community fulfills all expectations and the users are happy with it. 🤗
Jolien
  • Jolien
  • Author
  • Contributor ⭐️⭐️⭐️
  • May 23, 2017
looks good, congrats @Jolien & Tele2 and thanks for the update! One question: do you have specific KPIs which you want to achieve with this project?

The usual: traffic, mobile visitors, customer satisfaction, engagement
I expect the responsive design will lead to more (mobile) traffic. Hopefully the design will also lead to a higher customer satisfaction, because the UX wasn't that good on mobile before.

The gamification tools (personal likes, most liked users, new badges) will get users engaged.

Time will tell 🤓
Lotte Cohen
  • Lotte Cohen
  • Gainsight Employee ⭐️
  • May 23, 2017
Congrats Jolien, it looks very nice!

🍾 🍾 🍾 🍾 🍾 🍾 🍾

I hope the responsive platform will bring you everything you hope for and I am looking forward to see the results in our next EBR 🙂
Haiko
Forum|alt.badge.img+3
  • Haiko
  • Gainsight Employee ⭐️
  • May 23, 2017
looks good, congrats @Jolien & Tele2 and thanks for the update! One question: do you have specific KPIs which you want to achieve with this project?

The usual: traffic, mobile visitors, customer satisfaction, engagement
I expect the responsive design will lead to more (mobile) traffic. Hopefully the design will also lead to a higher customer satisfaction, because the UX wasn't that good on mobile before.

The gamification tools (personal likes, most liked users, new badges) will get users engaged.

Time will tell 🤓

Thanks @Jolien! Would be great if you could share the actual results in a couple of months!
Jolien
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