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Anja
Anja
Contributor ⭐️⭐️
January 26, 2018
Solved

Not able to open a topic with an emoji title

  • January 26, 2018
  • 11 replies
  • 269 views
Hi there,

we've just realised that you can't open a topic if the title only consists of emojis, neither front- nor backend.



If you open it, you get the "Page not found" error. We figured that this is caused by insided not recognising the emojis as part of the title in the url



Is there anything we can do to be able to reply?
    Best answer by Shane1
    Hi Anja,

    Ah I see the issue, this person was using native emojis from their phone, and these must save as special characters. Special characters are stripped when creating the topic URLs and there needs to be text in the URL before the topic ID, and because there isn't its causing this corruption.

    If you created a topic with emojis from our platform, the emojis would appear as just text in the title and in the URL:



    But we will fix this topic for you, so that you can respond to it!

    11 replies

    Shane1
    Shane1Answer
    Helper ⭐️⭐️⭐️
    January 26, 2018
    Hi Anja,

    Ah I see the issue, this person was using native emojis from their phone, and these must save as special characters. Special characters are stripped when creating the topic URLs and there needs to be text in the URL before the topic ID, and because there isn't its causing this corruption.

    If you created a topic with emojis from our platform, the emojis would appear as just text in the title and in the URL:



    But we will fix this topic for you, so that you can respond to it!
      Anja
      AnjaAuthor
      Contributor ⭐️⭐️
      January 26, 2018
      @Shane1 Ah I see! 🙂 Good to know. Well it only happened once so far, so there's probably no need to make a big deal out if it. Should we notice that this happens more often, we might need to inform our users to make sure to use proper language 😉

      Thanks anyway for your quick reply and help!
        Shane1
        Shane1
        Helper ⭐️⭐️⭐️
        January 26, 2018
        Hey Anja, that's fixed. We just needed to change the topic title 😉 but we will look into preventing this from happening in future!
          Shane1
          Shane1
          Helper ⭐️⭐️⭐️
          February 21, 2018
          Hi Anja, we've fixed the underlying issue so a topic title with just native emoji is now supported 😎
          Anja
          AnjaAuthor
          Contributor ⭐️⭐️
          April 12, 2018
          Hi @Shane1 me again 🙂 We've now noticed that all native emojis form the keyboard in the topic titles and texts of the first post are showing as question marks. Is this a bug or did you change something intentionally?
          Shane1
          Shane1
          Helper ⭐️⭐️⭐️
          April 12, 2018
          This wasn't intentional so its a bug which we will need to look into 😬
          Anja
          AnjaAuthor
          Contributor ⭐️⭐️
          April 13, 2018
          That's great 🙂 Thanks for letting us know. So can we just wait it out until it's been changed or will we need to edit the existing topcis affected right now?
          Shane1
          Shane1
          Helper ⭐️⭐️⭐️
          April 13, 2018
          You can go ahead and edit the topic titles for the moment until we've fixed the bug 🙂
          Anja
          AnjaAuthor
          Contributor ⭐️⭐️
          April 16, 2018
          @Shane1 Any updates?
          Shane1
          Shane1
          Helper ⭐️⭐️⭐️
          April 17, 2018
          @Anja not yet, there are some other high prio items we need to finish before we pick this up, but I can let you know as soon as we do 🙂
          Show more replies
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