Hi there,
we've just realised that you can't open a topic if the title only consists of emojis, neither front- nor backend.
If you open it, you get the "Page not found" error. We figured that this is caused by insided not recognising the emojis as part of the title in the url
Is there anything we can do to be able to reply?
Page 1 / 1
Hi Anja,
Ah I see the issue, this person was using native emojis from their phone, and these must save as special characters. Special characters are stripped when creating the topic URLs and there needs to be text in the URL before the topic ID, and because there isn't its causing this corruption.
If you created a topic with emojis from our platform, the emojis would appear as just text in the title and in the URL:
But we will fix this topic for you, so that you can respond to it!
Ah I see the issue, this person was using native emojis from their phone, and these must save as special characters. Special characters are stripped when creating the topic URLs and there needs to be text in the URL before the topic ID, and because there isn't its causing this corruption.
If you created a topic with emojis from our platform, the emojis would appear as just text in the title and in the URL:
But we will fix this topic for you, so that you can respond to it!
Thanks anyway for your quick reply and help!
Hey Anja, that's fixed. We just needed to change the topic title but we will look into preventing this from happening in future!
Hi Anja, we've fixed the underlying issue so a topic title with just native emoji is now supported
Hi @Shane1 me again 🙂 We've now noticed that all native emojis form the keyboard in the topic titles and texts of the first post are showing as question marks. Is this a bug or did you change something intentionally?
This wasn't intentional so its a bug which we will need to look into
That's great 🙂 Thanks for letting us know. So can we just wait it out until it's been changed or will we need to edit the existing topcis affected right now?
You can go ahead and edit the topic titles for the moment until we've fixed the bug
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.