I have a user who shows 23 PMs on the drop down
but on his Private Message page, it only shows 2 messages. (second user name I blocked for privacy)
Am I missing something? Is there a way a user can delete messages?
Page 1 / 1
Hi
Nothing is missing.
There you have two conversations.
The count of PMs is NOT the number of conversations, but the number of individual messages sent TO the user.
For example.
I have 15 conversations in my PM list, with 31 being the count.
Hopefully that clears it up! 
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.