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A11ey
Helper ⭐️⭐️
Feb 10, 2023 8:50 PM UTC

PM's not showing on users Private message page?

I have a user who shows 23 PMs on the drop down

but on his Private Message page, it only shows 2 messages.  (second user name I blocked for privacy)

Am I missing something? Is there a way a user can delete messages?

2 replies

Alistair FIeld
Expert ⭐️
Feb 14, 2023 11:40 AM UTC

Hi @A11ey 

 

Nothing is missing. 

There you have two conversations.

The count of PMs is NOT the number of conversations, but the number of individual messages sent TO the user.

 

For example.

I have 15 conversations in my PM list, with 31 being the count.

Hopefully that clears it up! 😀

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The needs of the many, outweigh the needs of the few. 🖖
A11ey
A11eyAuthor
Helper ⭐️⭐️
Feb 14, 2023 1:52 PM UTC

@Alistair FIeldthanks for the explanation, seems like an odd way to show PMs. The user who sent the info above has received 8 badge PMs notification,  but the PM page does not show them,  While mine shows I have 44 PMs in my drop down, but there over 100 PMs on my PM page, over half are badge notifications.  Why wouldn't badge PMs show on his PM page if they show on mine?  

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Alley Fasching, Director of LogicMonitor Community