Skip to main content
T
tmo_mike_c
Contributor ⭐️⭐️⭐️
July 30, 2020
Solved

Reply to blogs?

  • July 30, 2020
  • 3 replies
  • 90 views

Is there any way to allow users to reply directly to the blog? I see the option as a moderator, but my users don’t have a text box to reply to the articles I’ve written.

    Best answer by Julian

    It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

     

     

    3 replies

    jillrossco
    jillrossco
    Contributor ⭐️⭐️
    July 30, 2020

    @tmo_mike_c Users should be able to leave replies on Articles unless “Closed Topic” is enabled in Control. Have you checked to see if this was enabled or disabled?

      Julian
      JulianAnswer
      Gainsight Employee ⭐️⭐️⭐️
      July 31, 2020

      It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

       

       

      I follow my nose, it always knows
      T
      tmo_mike_cAuthor
      Contributor ⭐️⭐️⭐️
      July 31, 2020

      OMG, thank you! I had no idea that was a setting, but I”m sure that was it. I’ll have it tested to make sure.

        Terms & ConditionsAccessibility statement