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tmo_mike_c
Contributor ⭐️⭐️⭐️
Jul 30, 2020 5:57 PM UTC
Solved

Reply to blogs?

Is there any way to allow users to reply directly to the blog? I see the option as a moderator, but my users don’t have a text box to reply to the articles I’ve written.

    Julian
    JulianAnswer
    Gainsight Employee ⭐️⭐️⭐️
    Jul 31, 2020 8:41 AM UTC

    It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

     

     

    I follow my nose, it always knows
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    3 replies

    jillrossco
    jillrossco
    Contributor ⭐️⭐️
    Jul 30, 2020 10:18 PM UTC

    @tmo_mike_c Users should be able to leave replies on Articles unless “Closed Topic” is enabled in Control. Have you checked to see if this was enabled or disabled?

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      Julian
      JulianAnswer
      Gainsight Employee ⭐️⭐️⭐️
      Jul 31, 2020 8:41 AM UTC

      It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

       

       

      Translate
      I follow my nose, it always knows
      tmo_mike_cAuthor
      Contributor ⭐️⭐️⭐️
      Jul 31, 2020 4:24 PM UTC

      OMG, thank you! I had no idea that was a setting, but I”m sure that was it. I’ll have it tested to make sure.

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