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Reply to blogs?

  • July 30, 2020
  • 3 replies
  • 70 views

Is there any way to allow users to reply directly to the blog? I see the option as a moderator, but my users don’t have a text box to reply to the articles I’ve written.

Best answer by Julian

It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

 

 

3 replies

jillrossco
  • Contributor ⭐️⭐️
  • July 30, 2020

@tmo_mike_c Users should be able to leave replies on Articles unless “Closed Topic” is enabled in Control. Have you checked to see if this was enabled or disabled?


Julian
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  • Gainsight Employee ⭐️⭐️⭐️
  • Answer
  • July 31, 2020

It could also be that the category where you post the blogs has been set to not allow registered users to reply. Check (under [Platform] - [Community]) that the permission for posting replies is activated for registered users in this category:

 

 


  • Author
  • Contributor ⭐️⭐️⭐️
  • July 31, 2020

OMG, thank you! I had no idea that was a setting, but I”m sure that was it. I’ll have it tested to make sure.