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Constantijn des Bouvrie
Contributor ⭐️
September 9, 2022
Solved

RSS Feed contents

  • September 9, 2022
  • 5 replies
  • 167 views

Our RSS feed does not provide any content, while new topics have been published. What could be the problem? Is there a some setting that needs to be done?

      Best answer by Blastoise186

      Ok, after trying this out on a ton of other inSided communities running on the EU infrastructure (thanks to all the Community Managers who let me use their instances for these things!), I can’t reproduce this issue anywhere else. This somewhat suggests there might be a bug affecting just the USoft instance, so you might want to raise a case with Support via support@insided.com .

      5 replies

      lauro.lana
      Gainsight Employee ⭐️
      lauro.lana
      Gainsight Employee ⭐️
      September 12, 2022

      Hey @Constantijn des Bouvrie,

      From what I can see in your community, the feed is working as expected - https://community.usoft.com/search/activity/recent 

      I see the new posts are showing there on the feed, is there anything wrong you’re seeing?
       

      Blastoise186
      Blastoise186
      Helper ⭐️⭐️⭐️
      September 12, 2022

      Be afraid… Be very afraid… For the mysterious Blastoise186 has returned! Muhahahahaha!

      Howdy! I’m Blastoise186, destroyer of the inSpired Community and a forum volunteer in too many places.

      I’ve had a look myself and I noticed that https://community.usoft.com/feed/topics isn’t showing me anything, and neither is https://community.usoft.com/feed/buzzcapture which is supposed to show absolutely everything that’s on the Recently Active feed.

      It is however, working here https://community.insided.com/feed/topics https://community.insided.com/feed/buzzcapture and on my home forum https://forum.ovoenergy.com/feed/topics https://forum.ovoenergy.com/feed/buzzcapture so there might be a problem with your instance by the looks of things.

      I will try to figure out where the problem might be if I can, but as a community volunteer with no internal access, I’m limited to public areas.

      Bug blasting absolutely everything... The Blastoise Way
        Blastoise186
        Blastoise186Answer
        Helper ⭐️⭐️⭐️
        September 12, 2022

        Ok, after trying this out on a ton of other inSided communities running on the EU infrastructure (thanks to all the Community Managers who let me use their instances for these things!), I can’t reproduce this issue anywhere else. This somewhat suggests there might be a bug affecting just the USoft instance, so you might want to raise a case with Support via support@insided.com .

        Bug blasting absolutely everything... The Blastoise Way
          lauro.lana
          Gainsight Employee ⭐️
          lauro.lana
          Gainsight Employee ⭐️
          September 15, 2022

          Hey @Constantijn des Bouvrie, @Blastoise186 is correct here, not sure why this is happening to your community. I’m going to reach out to our engineering team and create a ticket with your email, please check your inbox, we’ll be able to speak better there

          D
          Dara
          Contributor ⭐️
          September 15, 2022

          Hi Guys,

          Thanks @leo-inspired  for investigating, could you kindly set me as reporter of the created support ticket or  support@usoft.com , I will be able to assist you for the time being , Constantijn is on holiday.

           

          Kind regards,

          Dara

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