Helper ⭐️

Question

Search broken for one member

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Hi folks! I’m hoping someone can shed some light on something odd. We’ve had a member get in touch with us because when they search our Community, the search returns 0 results, no matter what they search.

I’ve tested it repeatedly myself and can’t find any issue. I’d think it was user error, but they sent a screenshot showing the search box and url - both are correct.

Could it be some kind of blocker in the browser?

search bar

Expert ⭐️

@danvers strange behaviour indeed. I am tagging our support heroes for assistance.

@olimarrio or @tom.shaddock

Any insight on the above.

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The needs of the many, outweigh the needs of the few. 🖖

Helper ⭐️⭐️⭐️

Can you ask this user to log out and back in again, this might be due to a token being expired.

If that doesn’t work, perhaps they can try a different browser and/or device to pinpoint the issue?

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Helper ⭐️

Thanks for the reply @bas, I’ll ask the user to give that a go and I’ll let you know if they come back to me.

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