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Should it be possible to change username even ass an admin? (It shows as Anonymous0)

  • March 1, 2022
  • 1 reply
  • 68 views

SmartlyGreg
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We’ve recently had a teammate change their username from Control. Having posted one piece of content this resulted in the author being displayed on the homepage as “Anonymous0” without profile pic and on the actual topic page as the old username with profile pic. And when featured the topic showed the correct profile pic and the correct username in the user pop-up when hovered.

Here is a preview of the homepage feed area:

Feels as though if there are issues with the changing of username then even as an admin/ moderator the change should not be possible. Obviously I’d much prefer it be possible and without bugs.

Best answer by tom.shaddock

Hi @SmartlyGreg thanks for letting us know about this - unfortunately this just sounds like a platform bug with the recent activity stream. I’ve already escalated this to our support desk who will be in contact with you very shortly to get this resolved :slight_smile:

1 reply

tom.shaddock
  • Gainsight Employee ⭐️⭐️
  • Answer
  • March 2, 2022

Hi @SmartlyGreg thanks for letting us know about this - unfortunately this just sounds like a platform bug with the recent activity stream. I’ve already escalated this to our support desk who will be in contact with you very shortly to get this resolved :slight_smile: