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Deja
Contributor ⭐️⭐️⭐️
October 3, 2023
Question

'Something went wrong please try again later' when trying to save draft / publish article AND category

  • October 3, 2023
  • 3 replies
  • 93 views

Hi, In our sandbox I keep getting 'Something went wrong please try again later' when trying to publish an article or when trying to publish new parent or child categories. 

 

Anyone else experiencing this?

 

    3 replies

    Alistair FIeld
    Alistair FIeld
    Expert ⭐️
    October 4, 2023

    @Deja 

    Sorry to hear of your troubles. 

    I have not experienced this. 

     

    @tom.shaddock to @leo-inspired has anyone else reported such behaviour to us?

    The needs of the many, outweigh the needs of the few. 🖖
      lauro.lana
      Gainsight Employee ⭐️
      lauro.lana
      Gainsight Employee ⭐️
      October 4, 2023

      Hi @Deja!

      It’s hard to say what could be causing this error, I’d have to log into your staging community to verify this.

      Can you please create a ticket by sending an email to support@insided.com? We’ll be able to help you there 😊

      security_lion
      security_lion
      Helper ⭐️⭐️
      December 7, 2023

      @Deja I’ve run into this issue a lot in the sandbox and production. I’ve seen it with Events and Email as as well.

      What helps in my case is opening the same page in a new tab and completing the action there OR refreshing your current page and attempting the action. 

       

       

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