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svh
Helper ⭐️⭐️
November 8, 2024
Solved

Stats on email campaigns gone?

  • November 8, 2024
  • 8 replies
  • 81 views

Hi! I’m trying to get numbers from previous campaigns, but the stats are missing or reporting as 0 on the overview page.

If I click into a campaign, it still looks like there are no numbers, but if I click on “open rate” I get a number of opens and list of users who opened.

Is this only the case for me? Any tips on how to fix this?

Best answer by svh

Back to normal here as well! Good to see those numbers again. Thanks 😊

8 replies

revathimenon
Gainsight Community Manager
November 11, 2024

Hey @svh 

Thanks for raising this! I double checked and looks like the issue is there on our instance as well.

I’ve raised it to our team internally to take a look & will loop back once it has been resolved.

 

Where focus goes, energy flows.
revathimenon
Gainsight Community Manager
November 11, 2024

Hey @svh 

Looks like the team is already working on a fix for this from a similar report they received last week. 🙌🏽

Where focus goes, energy flows.
svh
svhAuthor
Helper ⭐️⭐️
November 11, 2024

Sounds great! Much appreciated @revathimenon 🙌

revathimenon
Gainsight Community Manager
November 11, 2024

Hey @svh 

Looks like a fix has been implemented. 🙌🏽

I’m seeing it working fine on my end, but wanted  to re-confirm if it’s working well at yours?

Where focus goes, energy flows.
svh
svhAuthorAnswer
Helper ⭐️⭐️
November 11, 2024

Back to normal here as well! Good to see those numbers again. Thanks 😊

revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 21, 2024

I just sent email using Email Campaign and stats looks “-”?

revathimenon
Gainsight Community Manager
November 22, 2024

Hey ​@revote 

Let me check with the team and come back to you.

Where focus goes, energy flows.
revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 22, 2024

Hey ​@revote 

Let me check with the team and come back to you.

Now I can see the stats 🤓 Yesterday they were missing.