Skip to main content
svh
svh
Helper ⭐️⭐️
Nov 8, 2024 11:51 AM UTC
Solved

Stats on email campaigns gone?

Hi! I’m trying to get numbers from previous campaigns, but the stats are missing or reporting as 0 on the overview page.

If I click into a campaign, it still looks like there are no numbers, but if I click on “open rate” I get a number of opens and list of users who opened.

Is this only the case for me? Any tips on how to fix this?

svh
svhAnswer
Helper ⭐️⭐️
Nov 11, 2024 7:35 PM UTC

Back to normal here as well! Good to see those numbers again. Thanks 😊

View in thread

8 replies

revathimenon
revathimenon
Gainsight Community Lead
Nov 11, 2024 7:33 AM UTC

Hey @svh 

Thanks for raising this! I double checked and looks like the issue is there on our instance as well.

I’ve raised it to our team internally to take a look & will loop back once it has been resolved.

 

Translate
Where focus goes, energy flows.
revathimenon
revathimenon
Gainsight Community Lead
Nov 11, 2024 8:54 AM UTC

Hey @svh 

Looks like the team is already working on a fix for this from a similar report they received last week. 🙌🏽

Translate
Where focus goes, energy flows.
    svh
    svhAuthor
    Helper ⭐️⭐️
    Nov 11, 2024 9:25 AM UTC

    Sounds great! Much appreciated @revathimenon 🙌

    Translate
      revathimenon
      revathimenon
      Gainsight Community Lead
      Nov 11, 2024 12:45 PM UTC

      Hey @svh 

      Looks like a fix has been implemented. 🙌🏽

      I’m seeing it working fine on my end, but wanted  to re-confirm if it’s working well at yours?

      Translate
      Where focus goes, energy flows.
      svh
      svhAuthorAnswer
      Helper ⭐️⭐️
      Nov 11, 2024 7:35 PM UTC

      Back to normal here as well! Good to see those numbers again. Thanks 😊

      Translate
        revote
        revote
        VIP ⭐️⭐️⭐️⭐️⭐️
        Nov 21, 2024 1:38 PM UTC

        I just sent email using Email Campaign and stats looks “-”?

        Translate
        revathimenon
        revathimenon
        Gainsight Community Lead
        Nov 22, 2024 6:48 AM UTC

        Hey ​@revote 

        Let me check with the team and come back to you.

        Translate
        Where focus goes, energy flows.
        revote
        revote
        VIP ⭐️⭐️⭐️⭐️⭐️
        Nov 22, 2024 7:09 AM UTC

        Hey ​@revote 

        Let me check with the team and come back to you.

        Now I can see the stats 🤓 Yesterday they were missing.

        Translate
          Terms & ConditionsAccessibility statement