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KevyM
Contributor ⭐️⭐️⭐️
Aug 10, 2023 2:36 PM UTC
Solved

Sticky flag not appearing on Knowledgebase Stick article

Hello,

Is there a reason that a sticky flag is not shown on a sticky article in the Knowledgebase?

It is visible in Community posts.

 

Thanks

Kevin

    olimarrio
    olimarrioAnswer
    Gainsight Employee ⭐️
    Aug 25, 2023 1:50 PM UTC

    Hi @KevyM 👋,

    Sticky topics don’t appear in the Knowledge Base. I’d suggest submitting an idea if you would like to see this functionality applied to the Knowledge Base so that other community members can vote on it.

    The reason it has not been implemented here is that you can manually decide the order that articles appear in child categories. In control, go to Platform → Knowledge Base. Then edit the child category and the content you would like to order from there.

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    1 reply

    olimarrio
    Gainsight Employee ⭐️
    olimarrioAnswer
    Gainsight Employee ⭐️
    Aug 25, 2023 1:50 PM UTC

    Hi @KevyM 👋,

    Sticky topics don’t appear in the Knowledge Base. I’d suggest submitting an idea if you would like to see this functionality applied to the Knowledge Base so that other community members can vote on it.

    The reason it has not been implemented here is that you can manually decide the order that articles appear in child categories. In control, go to Platform → Knowledge Base. Then edit the child category and the content you would like to order from there.

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