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Jef Vanlaer
Helper ⭐️⭐️⭐️
July 17, 2024
Solved

Subscribe/unsubscribe from categories

  • July 17, 2024
  • 3 replies
  • 105 views

There seems to be an issue with the subscribe/unsubscribe button for categories, both on this Community and on our own Community (so I guess it's a general issue):

  • It says "Unsubscribe" on all categories, even though I didn't subscribe to them
  • When I click the button, it changes to "Subscribe" but when refreshing or coming back to the page, it is on "Unsubscribe" again
  • I don't think I receive emails on new topics in subscribed categories anymore
Best answer by revathimenon

Hi @Jef Vanlaer 

Looks like it’s fixed.

Could you please re-confirm if it’s working fine for you on your community as well?

3 replies

revathimenon
Gainsight Community Manager
July 17, 2024

Thanks for bringing this to our attention @Jef Vanlaer 🙌🏽

Let me check internally with the team and come back to you on this soon.

Where focus goes, energy flows.
revathimenon
Gainsight Community Manager
July 18, 2024

Hi @Jef Vanlaer 

Looks like it’s fixed.

Could you please re-confirm if it’s working fine for you on your community as well?

Where focus goes, energy flows.
Jef Vanlaer
Helper ⭐️⭐️⭐️
July 18, 2024

Hi @revathimenon 

Thank you for the follow up. It seems to be fixed on both communities indeed.