Dear Community,
Is it possible to choose how many lines of text will be visible in the preview of an email notification?
If possible, we would like to reduce it to 1-2 lines of preview instead of the full text preview so our users are more likely to click on the following button, view the whole tread, and engage in the community.
We have the problem that many of our users don’t respond to comments or mentions as they can already see the content in the email. We assume it’s more likely for them to add a like, or engage, if they open the content.
Completely removing the preview is something we might not want to do if our members are used to having this feature. They surely will notice the change and this might make them unhappy.
CC my teammates