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Good morning all. Happy Monday!

We’ve been having an issue today not being able to customize the featured topics. When trying to add a link/post name, it’s not pulling anything in:

 


Has anyone reported issues with this today (it’s been working fine for us before)?

Hey @jimmytango78

This started happening to us today too! I tried to do a hard refresh, login/logout, and tried waiting for a period of time - still not working on my end. 

 

I see @Julian liked the post - wondering if there’s any updates on this or if we’re just outliers? 


Hey @Casstastr0phee oh no :disappointed_relieved:  I logged this in a support ticket in the end and @tom.shaddock  forwarded to the tech team at Insided to investigate. It sounded like it was an isolated incident only affecting us, but obviously not.

@tom.shaddock  could you update the tech team and let them know it’s affecting others or should @Casstastr0phee  log a separate ticket?


Hi,

thanks for flagging this here, sorry to hear that you are experiencing this issue. I did not find the time to respond yesterday, but I already discussed and did an initial investigation with Tom last night.

I could not reproduce it on our community, but I could reproduce it on yours. It seems related to the search, as you search the content by title and it clearly gives back weird/broken results.

It is not necessary to create a seperate ticket for this, the team is already aware and we are investigating to offer a fix for this as soon as possible.


Hi,

thanks for flagging this here, sorry to hear that you are experiencing this issue. I did not find the time to respond yesterday, but I already discussed and did an initial investigation with Tom last night.

I could not reproduce it on our community, but I could reproduce it on yours. It seems related to the search, as you search the content by title and it clearly gives back weird/broken results.

It is not necessary to create a seperate ticket for this, the team is already aware and we are investigating to offer a fix for this as soon as possible.

Thanks for the update, @Julian much appreciated :)


Hi guys, yep this does seem to be a global issue as we’ve seen it occurring on a few other communities now too :tired_face:

 

We’ve got an open technical ticket to get it addressed asap though and are currently working on getting this resolved for everyone!


thanks @Julian and @tom.shaddock for the update!


We are working on a new community campaign and this is our main way to promote it - I hope you can get this resolved as soon as possible. 


The issue has been solved by our team. 


The issue has been solved by our team. 

Thanks for the update @Jeanie Lee , happy this one is fixed!


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