We’ve been having an issue today not being able to customize the featured topics. When trying to add a link/post name, it’s not pulling anything in:
Has anyone reported issues with this today (it’s been working fine for us before)?
Page 1 / 1
Hey @jimmytango78!
This started happening to us today too! I tried to do a hard refresh, login/logout, and tried waiting for a period of time - still not working on my end.
I see @Julian liked the post - wondering if there’s any updates on this or if we’re just outliers?
Hey @Casstastr0phee oh no I logged this in a support ticket in the end and @tom.shaddock forwarded to the tech team at Insided to investigate. It sounded like it was an isolated incident only affecting us, but obviously not.
@tom.shaddock could you update the tech team and let them know it’s affecting others or should @Casstastr0phee log a separate ticket?
Hi,
thanks for flagging this here, sorry to hear that you are experiencing this issue. I did not find the time to respond yesterday, but I already discussed and did an initial investigation with Tom last night.
I could not reproduce it on our community, but I could reproduce it on yours. It seems related to the search, as you search the content by title and it clearly gives back weird/broken results.
It is not necessary to create a seperate ticket for this, the team is already aware and we are investigating to offer a fix for this as soon as possible.
Hi,
thanks for flagging this here, sorry to hear that you are experiencing this issue. I did not find the time to respond yesterday, but I already discussed and did an initial investigation with Tom last night.
I could not reproduce it on our community, but I could reproduce it on yours. It seems related to the search, as you search the content by title and it clearly gives back weird/broken results.
It is not necessary to create a seperate ticket for this, the team is already aware and we are investigating to offer a fix for this as soon as possible.
Thanks for the update, @Julian much appreciated :)
Hi guys, yep this does seem to be a global issue as we’ve seen it occurring on a few other communities now too
We’ve got an open technical ticket to get it addressed asap though and are currently working on getting this resolved for everyone!
thanks @Julian and @tom.shaddock for the update!
We are working on a new community campaign and this is our main way to promote it - I hope you can get this resolved as soon as possible.
The issue has been solved by our team.
The issue has been solved by our team.
Thanks for the update @Jeanie Lee , happy this one is fixed!
If you ever had a profile with us, there's no need to create another one. Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.